US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Customs Consultant 1,030 2,839 9 2,300 1 11.1% 6 66.7% 2 22.2%
Cutlery 83,959 263 86 927 74 86.0% 11 12.8% 1 1.2%
Cutting & Slitting Service 121 4,173 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cylinder Heads - Auto & Motorcycle 310 3,656 2 3,230 1 50.0% 1 50.0% 0 0.0%
Cylinders - Air & Hydraulic 1,321 2,650 2 3,230 2 100.0% 0 0.0% 0 0.0%
Cylinders - Gas 316 3,650 9 2,300 7 77.8% 2 22.2% 0 0.0%
Cylinders - Hydrostatic Testing 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cylinders - Rebuild & Repair 617 3,200 1 3,508 1 100.0% 0 0.0% 0 0.0%
Dairies 2,647 2,120 7 2,485 4 57.1% 3 42.9% 0 0.0%
Dairy Consultants 302 3,667 0 3,965 0 0.0% 0 0.0% 0 0.0%
Dairy Equipment & Supplies 623 3,199 1 3,508 0 0.0% 1 100.0% 0 0.0%
Dairy Equipment Repair 53 4,478 0 3,965 0 0.0% 0 0.0% 0 0.0%
Dairy Products - Wholesale 3,394 1,932 8 2,387 3 37.5% 5 62.5% 0 0.0%
Dance Apparel 2,568 2,143 32 1,473 21 65.6% 11 34.4% 0 0.0%
Dance Companies 18,009 853 129 747 70 54.3% 50 38.8% 9 7.0%
Dancing Instruction 30,348 609 113 811 70 61.9% 34 30.1% 9 8.0%
Dancing Supplies 3,305 1,960 26 1,605 13 50.0% 13 50.0% 0 0.0%
Darts & Dart Boards 430 3,454 2 3,230 1 50.0% 1 50.0% 0 0.0%
Data Communications Equipment & Systems 17,084 883 117 795 97 82.9% 18 15.4% 2 1.7%
Data Processing Equipment 573 3,260 3 2,997 1 33.3% 2 66.7% 0 0.0%
Data Processing Equipment - Maintenance 319 3,644 2 3,230 0 0.0% 2 100.0% 0 0.0%
Data Processing Service 19,484 812 94 883 69 73.4% 19 20.2% 6 6.4%
Data Processing Supplies 241 3,817 0 3,965 0 0.0% 0 0.0% 0 0.0%
Data Recovery 1,372 2,618 9 2,300 4 44.4% 3 33.3% 2 22.2%
Data Systems - Consultants & Designers 10,671 1,145 26 1,605 19 73.1% 7 26.9% 0 0.0%
Dating Service 228,641 93 2,411 77 2,064 85.6% 306 12.7% 41 1.7%
Dating Service - Online 1,822 2,400 97 866 48 49.5% 45 46.4% 4 4.1%
Day Care - Adults 12,744 1,037 10 2,233 5 50.0% 5 50.0% 0 0.0%
Day Spas 73,699 296 783 227 357 45.6% 258 33.0% 168 21.5%
Debris Box Service 197 3,918 2 3,230 2 100.0% 0 0.0% 0 0.0%
Debt Relief Education 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Debt Relief Services 252,550 81 1,626 121 744 45.8% 484 29.8% 398 24.5%
Debt Relief Services 86,200 253 643 264 208 32.3% 373 58.0% 62 9.6%
Debt Relief Services (Non-compliant with FTC Rule) 63,095 340 269 456 126 46.8% 127 47.2% 16 5.9%
Debt Repayment Plan 5,075 1,630 58 1,132 51 87.9% 7 12.1% 0 0.0%
Decals 3,338 1,953 64 1,083 15 23.4% 47 73.4% 2 3.1%
Deck - Repair 1,883 2,373 12 2,115 7 58.3% 5 41.7% 0 0.0%
Deck Builder 7,383 1,363 33 1,455 13 39.4% 16 48.5% 4 12.1%
Deck Cleaning & Sealing 11,313 1,112 51 1,208 32 62.7% 19 37.3% 0 0.0%
Deck Cleaning and Waterproofing 2,521 2,150 8 2,387 3 37.5% 5 62.5% 0 0.0%
Decoration Contractors - Party, Convention 3,422 1,928 13 2,049 11 84.6% 2 15.4% 0 0.0%
Defense Contractors 1,187 2,723 1 3,508 1 100.0% 0 0.0% 0 0.0%
Degreasing Equipment & Supplies 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Dehumidifying Equipment 364 3,575 1 3,508 0 0.0% 1 100.0% 0 0.0%
Dehydrating Service 62 4,415 0 3,965 0 0.0% 0 0.0% 0 0.0%
Delicatessens 5,165 1,611 34 1,438 19 55.9% 14 41.2% 1 2.9%
Delivery Service 79,914 279 1,611 122 1,420 88.1% 173 10.7% 18 1.1%
Demographic Research 56 4,450 0 3,965 0 0.0% 0 0.0% 0 0.0%
Demolition Contractors 32,306 587 61 1,106 37 60.7% 20 32.8% 4 6.6%
Demonstration Services 625 3,198 0 3,965 0 0.0% 0 0.0% 0 0.0%
Dental Equipment - Repair & Refinish 3,330 1,958 134 728 83 61.9% 51 38.1% 0 0.0%
Dental Equipment & Supplies 23,847 715 106 833 79 74.5% 26 24.5% 1 0.9%
Dental Hygienists 4,715 1,670 49 1,230 33 67.3% 15 30.6% 1 2.0%
Dental Laboratories 107,858 208 1,090 176 846 77.6% 242 22.2% 2 0.2%
Dental Service Plans 28,986 623 170 630 148 87.1% 21 12.4% 1 0.6%
Dentist - Dental Implants 12,016 1,068 38 1,372 35 92.1% 3 7.9% 0 0.0%
Dentist - Dental Surgery 13,232 1,024 71 1,033 61 85.9% 10 14.1% 0 0.0%
Dentist - Orthodontist 34,698 557 147 691 106 72.1% 31 21.1% 10 6.8%
Dentist - Periodontist 3,472 1,915 26 1,605 21 80.8% 5 19.2% 0 0.0%
Dentist - Prosthodontist 522 3,325 4 2,829 1 25.0% 3 75.0% 0 0.0%
Dentist - Sedation 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Dentist Information Bureaus 465 3,403 3 2,997 1 33.3% 1 33.3% 1 33.3%
Dentistry - Children 16,148 902 62 1,096 52 83.9% 10 16.1% 0 0.0%
Dentistry - Cosmetic 14,973 944 69 1,049 46 66.7% 21 30.4% 2 2.9%
Dentists 574,658 35 3,864 44 3,141 81.3% 694 18.0% 29 0.8%
Denturist 4,349 1,726 18 1,832 16 88.9% 2 11.1% 0 0.0%
Deodorants 246 3,802 0 3,965 0 0.0% 0 0.0% 0 0.0%
Deodorizing & Disinfecting 513 3,339 3 2,997 3 100.0% 0 0.0% 0 0.0%
Deodorizing Equipment 22 4,677 0 3,965 0 0.0% 0 0.0% 0 0.0%
Department Stores 87,687 246 8,473 15 8,394 99.1% 72 0.8% 7 0.1%
Design & Build Contractor 1,868 2,383 13 2,049 4 30.8% 8 61.5% 1 7.7%
Designers - Apparel 9,609 1,219 153 667 71 46.4% 79 51.6% 3 2.0%
Designers - Industrial 3,800 1,842 29 1,531 12 41.4% 13 44.8% 4 13.8%
Desk Pads & Accessories 362 3,578 0 3,965 0 0.0% 0 0.0% 0 0.0%
Desktop Publishing 8,347 1,293 24 1,649 14 58.3% 8 33.3% 2 8.3%
Destination Management 114 4,197 0 3,965 0 0.0% 0 0.0% 0 0.0%
Detective Agencies 5,247 1,596 14 2,009 7 50.0% 6 42.9% 1 7.1%
Developmental Disability Services 3,531 1,898 2 3,230 2 100.0% 0 0.0% 0 0.0%
Rank by
Complaints