Chapter 1 - San Diego Housing Commission

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Chapter 1 – Statement of Policies and Objectives F. LIMITED ENGLISH PROFICIENT PERSONS It is the policy of the San Diego Housing Commission to ensure that persons with Limited English Proficiency (LEP) shall not be discriminated against nor denied meaningful access to, and participation in, any of SDHC’s programs and activities. By identifying the language needs of clients and utilizing available bilingual resources to address those needs, SDHC staff will ensure that LEP clients have the necessary meaningful access to all available services. Towards that end, SDHC has adopted a “Language Access Plan” (LAP) that applies to all programs, services, activities and facilities of the SDHC, regardless of receipt of Federal financial support. The LAP concentrates on improving access to Housing Commission resources, with a focus on those areas with regular and frequent contact with LEP persons. The entire Language Access Plan will be available on SDHC’s website at http://www.sdhc.org/ under the Fair Housing section. G. ACCOMMODATIONS TO A PERSON WITH A DISABILITY POLICY [24 CFR 100.202] It is the policy of SDHC to be service-directed in the administration of the housing programs, and to exercise and demonstrate a high level of professionalism while providing housing services to families. An applicant and/or a participant with a disability must first ask for a specific change to a policy or practice as an accommodation of their disability before SDHC will treat a person differently than anyone else. SDHC’s policies and practices will be designed to provide assurances that a person with a disability will be accommodated, upon request, so that they may fully access and utilize the housing program and related services. The availability of requesting an accommodation may be made known by including notices on SDHC forms and letters. This policy is intended to afford a person with a disability an equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement as those who do not have a disability. The policy is applicable to all situations described in this Administrative Plan including when a family initiates contact with SDHC, when SDHC initiates contact with a family, and when SDHC schedules or reschedules appointments of any kind. To be eligible to request an accommodation for a person with a disability, the requester must first certify (if apparent) or verify (if not apparent) that they meet at least one of three qualifying definitions under the Fair Housing Act/ADA/Section 504 definitions of handicap. The person must: [24 CFR 100.201] - Have a physical, mental or emotional impairment that substantially limits one or more of the person’s major life activities; - Have a record of such impairment; or - Be regarded as having such an impairment Rehabilitated former drug users and alcoholics are covered under the ADA. However, a current drug user is not covered. In accordance with 24 CFR 5.403, individuals are not considered disabled for eligibility purposes solely based on any drug or alcohol dependence. Individuals whose drug or alcohol addiction is a material factor to their disability are excluded from the definition. Individuals are considered disabled if disabling mental and physical limitations would persist if drug or alcohol abuse discontinued. 1-3
Chapter 1 – Statement of Policies and Objectives Once a person’s status as a qualified person with a disability is confirmed, SDHC will require that a professional third party competent to make the assessment provide written verification that the person needs the specific accommodation due to their disability and the change is required for them to have equal access to the housing program. If SDHC finds that the requested accommodation creates an undue administrative or financial burden, SDHC will deny the request and/or present an alternate accommodation that will still meet the need of the person. An undue administrative burden is one that requires fundamental alteration of the essential functions of SDHC. An undue financial burden is one that when considering the available resources of the agency as a whole, the requested accommodation would pose a severe financial hardship on SDHC. SDHC will provide a written decision to the person requesting the accommodation within a reasonable time. If a person is denied the accommodation or feels that the alternative suggestions are inadequate, he/she may request an informal hearing to review SDHC’s decision. Accommodations will be made for persons with a disability that require an advocate or accessible office. A designee will be allowed to provide some information, but only with the permission of the person with the disability. All SDHC mailings will be made available in an accessible format upon request, to accommodate a person with a disability. H. MANAGEMENT ASSESSMENT OBJECTIVES SDHC operates its housing assistance program with efficiency and can demonstrate to HUD auditors that SDHC is using its resources in a manner that reflects its commitment to quality and service. SDHC policies and practices are consistent with the areas of measurement for the HUD-required Section 8 Management Assessment Program (SEMAP) indicators. The annual sample of files and records will be drawn in an unbiased manner, leaving a clear audit trail. The minimum sample size to be reviewed will relate directly to each factor, based on HUD-directed minimums. I. OWNER OUTREACH [24 CFR 982.54(d) (5), 982.153] SDHC makes a concerted effort to keep private owners informed of legislative changes in the tenantbased program, which are designed to make the program more attractive to owners. This includes informing participant owners of applicable legislative changes in program requirements. SDHC encourages owners of decent, safe and sanitary housing units to lease to Section 8 families. SDHC conducts periodic meetings and distributes written materials to participating owners to improve owner relations and to recruit new owners outside areas of poverty or minority concentration. SDHC maintains a list of units available for the Section 8 Program and updates this list weekly. SDHC will maintain a list of available housing units submitted by owners in all neighborhoods within SDHC’s jurisdiction to ensure greater mobility and housing choice to very low-income households. The 1-4
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GR Glossary Gross Rent HAP Housing
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Glossary meeting housing expenses,
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Chapter 1 - San Diego Housing Commission

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