RealFlight G3 Manual - Great Planes Software Support

RealRace, and all of our other software products. In fact, this is the
same information database used by our product support technicians.
• Visit the Knife Edge Software Message Boards at http://12.156.2.54.
This is a place where owners of RealFlight, RealRace, and other Knife
Edge products post questions, comments and responses. Sometimes
our product support technicians and product developers from Knife
Edge post replies and announcements as well. You may find a thread
that discusses the same difficulties that you are experiencing.
• Contact our Product Support department by email at:
rfsupport@greatplanes.com . Alternatively, our staff is also available
via telephone or postal mail at:
RealFlight Product Support
3002 North Apollo Drive
Suite #1
Champaign, IL 61822
Voice phone: (217) 398-8970(Option 1)
FAX phone: (217) 398-7721
The product support teams are specially trained, and have many
resources to help you resolve problems with RealFlight G3.
• Visit the home page of Knife Edge Software, the makers of RealFlight,
RealRace and other R/C simulation products, at
http://www.knifeedge.com. On this page, you can link to the Knife
Edge Chat Room, where you can chat live with other RealFlight or
RealRace users. Sometimes product developers from Knife Edge hang
out here as well. Please note, however, that due to time, staffing and
other constraints we usually cannot provide problem troubleshooting
assistance in the chat room.
BEFORE YOU DO ANYTHING ELSE…
If you are experiencing difficulties with RealFlight G3, you should always try the
steps below first. These steps really do cure most problems our users experience.
Even if you are not having a problem, these same steps often help make RealFlight
and your computer work better.
Here are the steps you should take (instructions for each step follow):
• Update your video and sound card drivers (see instructions below)
• Update to the latest version of RealFlight G3
• If the problem persists, run the DirectX test programs
• If these steps do not work, read on to the next section
Update Your Drivers
Before you do anything else, you should make sure you have updated your video and
sound drivers. A large number of problems encountered by RealFlight users can be
cured by updating drivers.
362 • Appendix C. If You Experience Difficulties With RealFlight G3… R/C Simulator RealFlight