Syngress - Eleventh Hour Network+ Exam N10-004 Study Guide (11 ...

152 CHAPTER 9 Network Management
Answers
1. Correct answer and explanation: A. Answer A is correct. How does your
network physically connect from one office to another Are you sharing a
Token Ring (802.5) fiber network, WiMAX (802.16) across the boulevard
These are the types of questions you will ask yourself to collect information
on physical access methods so you can understand your network
configuration in case you need to troubleshoot physical network access
errors.
Incorrect answers and explanations: B, C, and D. Answer B is incorrect
because there is no physical access method information collected under
this category. What protocols do you use on your servers, workstations, data
centers, routers, switches, and even your network printers Some printers
host configuration Web portals to allow administrators to remotely administer
link status and paper jams. Knowing what kind of service protocols are
on your network and documenting them will help you determine what you
need and what you can get rid of. Answer C is incorrect because there is no
physical access method information collected. Only hardware device information,
such as how many routers, switches, hubs, rack-mounted servers,
workstations, laptops, PDAs, thumb drives, power supplies, printers, networked
digital pictures frames, wireless flat screens, bluetooth-enabled
devices, you have on or off of your network at any given time. Now that
you know how many of each device you have, do you know where they
are physically located at any given point in time Do you have the vendor
service tags, serial numbers, and contact information mapped to each
associated device so you can effectively respond to trouble tickets This
is a great CM piece to have documented because you will always find
that you need to locate some piece of equipment that needs repairing.
Answer D is incorrect because the information you collect for this category
is legacy, third-party and proprietary software applications. If you
aren’t in control of your software and the associated updates you will be
playing catch up, and that’s no fun. What applications are installed on
your hardware devices (workstations, servers, routers, switches, firewalls,
and printers) What applications communicate between your clients and
servers Do you store all of your software in one central repository How
do your applications run Are they server-based or client-based How often
does the software vendor release patches, upgrades, and security alerts Do
you know the current version of your applications Asking these questions
and documenting the responses can help you answer this type of question,
“Are your routers Internetwork Operating System (IOS) compatible with
the upcoming network switch upgrade
2. Correct answer and explanation: D. Answer D is correct because it provides
guidelines on how to address certain subjects. Procedures are much more
than guidelines. Procedures lay out each step needed to accomplish a task.
For example, when creating a user account, the user ID may be the person’s