Syngress - Eleventh Hour Network+ Exam N10-004 Study Guide (11 ...

170 CHAPTER 10 Network Troubleshooting
Following an organized set of troubleshooting steps allows you to organize the
troubleshooting process and makes it less likely that you will overlook something
important along the way. To make a diagnosis or analysis of the information,
you must organize it in a logical manner. Solutions, once formulated, should be
prioritized according to cost, time involved, longevity, and long-term effect on
performance.
Top Five Toughest Questions
1. Examine the tracert output shown in Figure 10.2. What is a possible
explanation for the “Request timed out” values shown Choose all that
apply.
A. The router at hop 10 is down
B. The router at that hop is configured to drop ping packets
C. There has been an incorrect DNS resolution, and the wrong router is
being contacted
D. The maximum hop count has been reached, so all other hops beyond
it will show Request timed out
2. You are the network administrator for a network who employs a Windows
2003 server and 30 Windows XP Professional workstations. The Windows
2003 server runs the DHCP service to provide TCP/IP configuration
information to the Windows XP clients. You receive a call from one of your
users stating that he is unable to browse any internal network resources or
FIGURE 10.2
Sample tracert output