TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingThere is a subscription problemTRITON - Web Security Help | Web Security Solutions | Version 7.7.xA valid subscription key is needed to download the Websense Master Database andperform Internet filtering. When your subscription expires or is invalid, and when theMaster Database has not been downloaded for more than 2 weeks, the Health Alertssummary on the System tab of the Status > Dashboard page displays a warning. Verify that you have entered your subscription key exactly as you received it. Thekey is case sensitive. Make sure that your subscription has not expired. See Subscription key, page 451.Ensure that the Master Database has been downloaded successfully within the last2 weeks. You can check download status in TRITON - Web Security: clickDatabase Download on the Status > Dashboard page.See The Master Database does not download, page 450, for help troubleshootingdatabase download problems.If you have entered the key correctly, but continue to receive a status error, or if yoursubscription has expired, contact Websense, Inc., or your authorized reseller.When your subscription expires, TRITON - Web Security settings determine whetherall users are given unfiltered Internet access or all Internet requests are blocked. SeeYour subscription, page 24, for more information.Unable to verify the subscription keyTRITON - Web Security Help | Web Security Solutions | Version 7.7.xAfter you enter your subscription key, Filtering Service attempts to connect to theWebsense database download server to both verify the key and download the MasterDatabase.If Filtering Service is unable to connect to the database download server, bothsubscription errors and database download errors will appear in TRITON - WebSecurity.If the database download server is down, the problem should resolve itself withina short period of time.If Filtering Service is unable to connect to the download server, see Internetaccess, page 451, and Verify firewall or proxy server settings, page 452, to makesure that Filtering Service and the network environment are properly configuredto enable the connection.After upgrade, users are missing from TRITON - Web SecurityTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you defined Active Directory as your directory service after upgrading yourWebsense software, user names may not appear in TRITON - Web Security. This448 Websense Web Security Solutions