TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingIf you are using Mozilla Firefox on a Linux machine to access TRITON - WebSecurity, you cannot enter extended ASCII characters in the Search fields. This isa known limitation of Firefox on Linux.If you need to search an investigative report for a text string that includesextended ASCII characters, access TRITON - Web Security from a Windowsmachine, using any supported browser.Sometimes, investigative reports is unable to find URLs associated with a patternentered in the Search fields on the main investigative reports page. If this occurs,and you are reasonably certain that the pattern exists within the URLs reported,try entering a different pattern that would also find the URLs of interest.General investigative reports issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.xSome queries take a very long time. You may see a blank screen or get a messagesaying that your query has timed out. This can happen for the following reasons:• Web server times out• Microsoft SQL Server times out• Proxy or caching server times outYou may need to manually increase the timeout limit for these components.If users are not in any group, they will not show up in a domain either. Both Groupand Domain choices will be inactive.Even if the Log Server is logging visits instead of hits, investigative reports labelthis information as Hits.Other reporting issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x Low memory on the Real-Time Monitor machine, page 503 Real-Time Monitor is not running, page 504 Real-Time Monitor is not responding, page 504 Cannot access certain reporting features, page 505 No charts appear in on the Status > Dashboard page, page 505 There is a forensics data configuration problem, page 506 The forensics repository location could not be reached, page 506 Forensics data will soon exceed a size or age limit, page 506 Websense Multiplexer is not running or not available, page 507Low memory on the Real-Time Monitor machineTRITON - Web Security Help | Web Security Solutions | Version 7.7.xTRITON - Web Security Help 503