TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingFiltering issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x Filtering service is not running, page 456 User Service is not available, page 457 Sites are incorrectly categorized as Information Technology, page 458 Keywords are not being blocked, page 458 Custom or limited access filter URLs are not filtered as expected, page 459 An FTP request is not blocked as expected, page 459 Websense software is not applying user or group policies, page 459 Remote users are not filtered by correct policy, page 460Filtering service is not runningTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen Filtering Service is not running, Internet requests cannot be filtered and logged.Filtering Service may stop running if:There is insufficient disk space on the Filtering Service machine (see Insufficientdisk space on the Filtering Service machine, page 453).A Master Database download failed due to lack of disk space (see The MasterDatabase does not download, page 450).The websense.ini file is missing or corrupted.You stop the service (after creating custom block pages, for example) and do notrestart it.Filtering Service may also appear to have stopped if you restarted multiple Websenseservices, and they were not started in the correct order. When you restart multipleservices, remember to start the Policy Database, Policy Broker, and Policy Serverbefore starting other Websense services.To troubleshoot these problems:Verify that there is at least 3 GB of free disk space on the Filtering Servicemachine. You may need to remove unused files or add additional capacity.Navigate to the Websense bin directory (C:\Program Files or Program Files(x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default), andconfirm that you can open websense.ini in a text editor. If this file has beencorrupted, replace it with a backup file.Check the Windows Event Viewer or websense.log file for error messages fromFiltering Service (see Troubleshooting tips and tools, page 523).Log off of TRITON - Web Security, restart Policy Server, and then restartFiltering Service (see Stopping and starting Websense services, page 385).456 Websense Web Security Solutions