TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingIf the size limit has not been reached, but records are approaching the maximumrecord age, health alert is also displayed. When the age limit is reached, recordsexceeding that limit are deleted.There is no mechanism available for retrieving deleted forensic data.Websense Multiplexer is not running or not availableTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen SIEM integration is enabled for Websense Web Security solutions, WebsenseMultiplexer passes Internet activity data (logs) from Filtering Service to both LogServer and the configured SIEM product.If Multiplexer is not running or not available, a failover feature ensures that FilteringService passes log data to Log Server. No data, however, is sent to the SIEM product.To resolve this issue in a Websense appliance-based deployment:1. If you have not enabled the Multiplexer service, go to the Administration >Toolbox > Command Line Utility in Appliance Manager.Select multiplexer, then use the enable command.2. If Multiplexer has already been enabled, but is not running, go to the Status >General page in Appliance Manager and restart the Websense Web Securitymodule.To resolve this issue in a software-only deployment:1. Start or restart the Multiplexer service or daemon:• Windows: Use the Services dialog box to start (or restart) the WebsenseMultiplexer service.• Linux: Use the /opt/Websense/WebsenseDaemonControl command to start(or restart) Multiplexer.2. If the service is unable to restart, the Multiplexer Controller executable may havebecome unresponsive.• Windows: Use Task Manager to stop the MuxCtrl.exe process, then use theServices dialog box to start Websense Multiplexer.• Linux: Kill the MuxCtrl process, then use the /opt/Websense/WebsenseDaemonControl command to start Multiplexer.Interoperability issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x Content Gateway is not running, page 508 Content Gateway is not available, page 508 Content Gateway non-critical alerts, page 509TRITON - Web Security Help 507