TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingDatabase partitionsTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWebsense log records are stored in partitions within the database. New partitions maybe created based on size or date, depending on your database engine andconfiguration.You can activate or deactivate individual partitions in TRITON - Web Security. If youattempt to generate report based on information stored in deactivated partitions, noinformation is found and the report is empty.To make sure the appropriate database partitions are active:1. Go to Settings > Reporting > Log Database.2. Scroll down to the Available Partitions section.3. Mark the Enable check box for each partition that contains data to be included onthe reports.4. Click Save Now to implement the change.SQL Server Agent jobTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you are using a Standard or Enterprise addition of Microsoft SQL Server, it ispossible that the SQL Server Agent database job has been disabled. This job must berunning for the log records to be processed into the database by the ETL database job.1. Go to Start > Administrative Tools > Services.2. Make sure that both the MSSQLSERVER and SQLSERVERAGENT services arestarted.3. Make sure that the SQLSERVERAGENT service is configured for Automaticstartup. (Double-click the service name in the Services list to open a Propertiesdialog box that includes Startup type information.)This ensures that SQL Server Agent restarts automatically any time SQL Serveror the host machine is restarted.If you do not have access to the SQL Server machine, ask your DatabaseAdministrator to make sure the SQL Server Agent job is running, and configured forautomatic startup.Log Server configurationTRITON - Web Security Help | Web Security Solutions | Version 7.7.xConfiguration settings must be correct in both TRITON - Web Security and LogServer to make sure that Log Server receives log information from Filtering Service.Otherwise, log data is never processed into the Log Database.First, verify that TRITON - Web Security is connecting to the Log Serversuccessfully.500 Websense Web Security Solutions