TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting• If the existing database files are from a version that can be upgraded, and youwant to continue using them, use the SQL Server Management Studio toattach the files to the database engine, then run the installer again.The account used to run the installer has inadequate permissions on the drivewhere the database is being installed.Update the logon account to have read and write permissions for the installationlocation, or log on with a different account that already has these permissions.Then, run the installer again.There is insufficient disk space available to create and maintain the Log Databaseat the specified location.Clear enough space on the selected disk to install and maintain the Log Database.Then, run the installer again. Alternatively, choose another location.Log Database is not availableTRITON - Web Security Help | Web Security Solutions | Version 7.7.xThe Websense Log Database stores Internet usage information for use in presentationreports, investigative reports, and the charts and summaries on the Dashboard page inTRITON - Web Security.If Websense software is unable to connect to the Log Database, first verify that thedatabase engine (Microsoft SQL Server or Microsoft SQL Server Express) is runningon the Log Database machine.1. Open the Windows Services dialog box (see The Windows Services dialog box,page 524) and verify that the MSSQLSERVER service is running.If you are running Microsoft SQL Server Standard or Enterprise (not Express),also make sure that the SQLSERVERAGENT service is running.2. If a service has stopped, right-click the service name and click Start.If the service does not restart, check the Windows Event Viewer (see TheWindows Event Viewer, page 524) for Microsoft SQL Server errors and warnings.3. If you are running Microsoft SQL Server Standard or Enterprise (not Express),double-click the SQLSERVERAGENT service to open a Properties dialog box,and verify that the Startup type is set to Automatic. This ensures that SQLServer Agent restarts each time Microsoft SQL Server, or the database enginemachine, is restarted.If the Startup type is Manual or Disabled, change it to Automatic, and then clickOK.If the database engine and (if applicable) SQL Server Agent services are running:Use the Windows Services dialog box to make sure that the Websense LogServer service is running.If Log Server and the Log Database are on different machines, make sure that bothmachines are running, and that the network connection between the machines isnot impaired.TRITON - Web Security Help 489