TRITON - Web Security Help, Version 7.7 - Websense

Troubleshootingoccurs when user names include characters that are not part of the UTF-8 characterset.To support LDAP 3.0, the Websense installer changes the character set from MBCS toUTF-8 during upgrade. As a result, user names that include non-UTF-8 characters arenot properly recognized.To fix this problem, manually change the character set to MBCS:1. Go to Settings > General > Directory Services.2. Make sure that Active Directory (Native Mode) is selected under Directories,near the top of the page.3. Click Advanced Directory Settings.4. Under Character Set, click MBCS. You may have to scroll down to see thisoption.5. Click OK to cache the change. Changes are not implemented until you click Saveand Deploy.Master Database issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x The initial filtering database is being used, page 449 The Master Database is more than 1 week old, page 450 The Master Database does not download, page 450 Master Database download does not occur at the correct time, page 455 Contacting Technical Support for database download issues, page 455The initial filtering database is being usedTRITON - Web Security Help | Web Security Solutions | Version 7.7.xThe Websense Master Database houses the category and protocol definitions thatprovide the basis for filtering Internet content.A partial version of the Master Database is installed with your Websense software oneach Filtering Service machine. This partial database is used to enable basic filteringfunctionality from the time you enter your subscription key.You must download the full database for complete filtering to occur. See TheWebsense Master Database, page 27, for more information.The process of downloading the full database may take a few minutes or more than60 minutes, depending on factors such as Internet connection speed, bandwidth,available memory, and free disk space.TRITON - Web Security Help 449