TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting5. Scroll down to the Hybrid Filtering section of the page and enter the Securitytoken provided in the email message,6. Click Connect.The temporary token is verified and used to resume communication between SyncService and the hybrid service.Missing key hybrid configuration informationTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIn hybrid filtering environments, Sync Service provides an account identifier eachtime it connects to the hybrid service to send or retrieve information. This identifier isunique to your organization, and updated each time the admin password changes.Under rare circumstances, possibly involving a serious problem with the PolicyDatabase, the connection between your on-premises software and the hybrid servicemay be lost. In these cases, you must request a security token, used to generate a newidentifier for your hybrid filtering account. The security token is sent to the contactemail address specified on the Settings > General > Account page.If you receive the alert message, “Missing configuration information; connection tohybrid filtering lost,” either no contact email address has been provided, or the contactemail address is no longer valid.In this case, in order to maximize the security of your organization’s private data, youmust contact Websense Technical Support directly to update your hybrid filteringaccount.Hybrid failover proxy removed from explicit proxies listTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIn Websense Web Security Gateway Anywhere version 7.6, failover to the hybridservice was configured by manually adding the hybrid proxy address to the list ofexplicit proxies, then including that proxy as the last explicit proxy in the list for afiltered location. Failover is configured differently in version 7.7, which means thehybrid proxy is removed from the explicit proxy list on upgrade.Failover to the hybrid proxy must now be enabled for each filtered location and thenapproved by the hybrid service. See Configuring failover to the hybrid service, page217.Troubleshooting tips and toolsTRITON - Web Security Help | Web Security Solutions | Version 7.7.x The Windows Services dialog box, page 524 The Windows Event Viewer, page 524TRITON - Web Security Help 523