TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingIf so, see Update Filtering Service IP address or UID information, page 462.Do you have more than 2 network interface cards (NICs) on the Network Agentmachine?If so, see Network Configuration, page 439, to verify your Websense softwaresettings.Have you reconfigured the switch connected to the Network Agent?If so, refer to the Deployment and Installation Center to verify your hardwaresetup, and see Network Agent configuration, page 440, to verify your Websensesettings.If none of these apply, see Configuring local settings, page 442, for information aboutassociating Network Agent and Filtering Service.Update Filtering Service IP address or UID informationTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen Filtering Service has been uninstalled and reinstalled, Network Agent does notautomatically update the internal identifier (UID) for the Filtering Service. TRITON -Web Security attempts to query Filtering Service using the old UID, which no longerexists.Likewise, when you change the IP address of the Filtering Service machine, thischange is not automatically registered.To re-establish connection to the Filtering Service:1. Open TRITON - Web Security.A status message indicates that a Network Agent instance is unable to connect toFiltering Service.2. Click Settings at the top of the left navigation pane.3. In the left navigation pane, under Network Agent, select the IP address of theNetwork Agent machine.4. At the top of the page, under Filtering Service Definition, expand the Server IPaddress list, and then select the IP address of the Filtering Service machine.5. Click OK at the bottom of the page to cache the update. Changes are notimplemented until you click Save and Deploy.Insufficient memory on the Network Agent machineTRITON - Web Security Help | Web Security Solutions | Version 7.7.xNetwork Agent allocates the operation memory that it needs at startup. If there aresevere memory constraints on the Network Agent machine, the agent will either:Fail to startBe unable to monitor traffic462 Websense Web Security Solutions