TRITON - Web Security Help, Version 7.7 - Websense

Troubleshootingthe download, and change the download times in TRITON - Web Security(Configuring database downloads, page 29), if necessary.Insufficient disk space on the Filtering Service machineTRITON - Web Security Help | Web Security Solutions | Version 7.7.xFiltering Service needs adequate space to download compressed Master Databaseupdates to the Websense bin directory (C:\Program Files or Program Files(x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default). It also needsspace to decompress and load the database. As a general rule, Websense, Inc.,recommends at least 4 GB of free disk space on the download drive.A disk space warning indicates that free disk space on the Filtering Service machinehas dipped below 4 GB.On Windows systems, use Windows Explorer to check disk space:1. Open My Computer in Windows Explorer (not Internet Explorer).2. Select the drive on which Websense software is installed. By default, Websensesoftware is located on the C drive.3. Right-click the drive and select Properties.4. On the General tab, verify that at least 4 GB of free space is available. If there isinsufficient free space on the drive, delete any unnecessary files to free up therequired space.On Linux systems, use the df command to verify the amount of available space in thefile system in which Websense software is installed:1. Open a terminal session.2. At the prompt, enter:df -h /optWebsense software is usually installed in the /opt/Websense/bin/ directory. If it isinstalled elsewhere, use that path.3. Make sure that at least 4 GB of free space is available. If there is insufficient freespace on the drive, delete any unnecessary files to free up the required space.If, after addressing any disk space issues, you are unable to download the MasterDatabase:1. Stop all Websense services on the Filtering Service machine (see Stopping andstarting Websense services, page 385).2. Delete the Websense.xfr and Websense (no extension) files from the Websensebin directory.3. Restart the Websense services.4. Manually initiate a database download (go to the Status > Dashboard page inTRITON - Web Security, and then click Database Download).TRITON - Web Security Help 453