TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingMany, but not all, Websense integrations provide bandwidth information. If yourintegration does not provide bandwidth information, you can configure NetworkAgent to perform logging so that bandwidth data is included.When a user requests a permitted file download, the integration product or NetworkAgent sends the full file size, which Websense software logs as bytes received.If the user subsequently cancels the actual download, or the file does not downloadcompletely, the bytes received value in the Log Database still represents the full filesize. In these circumstances, the reported bytes received will be larger than the actualnumber of bytes received.This also affects reported bandwidth values, which represent a combination of bytesreceived and bytes sent.Trend data is missing from the Log DatabaseTRITON - Web Security Help | Web Security Solutions | Version 7.7.xTrend data is inserted into the Log Database first by the ETL job (which generatesdaily trend data) and then by the trend job (which generates weekly, monthly, andyearly tables). This data is then used in presentation trend reports.If there is no trend data in your database, or some trend data is missing: Verify that you have enabled trend data retention on the Settings > Reporting >Log Database page in TRITON - Web Security. The Store trend data check box(under Trend Data Retention) must be marked in order for any trend data to begenerated and stored. If you are using Microsoft SQL Server Standard or Enterprise, verify that theSQL Server Agent service is running, and that it is running as the correct user. SeeConfiguring user permissions for Microsoft SQL Server, page 494, and SQLServer Agent job, page 500.Use the Windows Services dialog box to verify that the SQL Server Agentservice is running. Verify that the ETL and trend database jobs are running.The ETL job generates daily trend data, and the trend job runs on a nightly basisto generate weekly, monthly and yearly trend values. Use SQL ServerManagement Studio to verify that both jobs are running. If they’re not, check forerrors in the job history and restart or manually run the jobs. See Last successfulETL job ran more than 4 hours ago, page 492, for additional information.Trend reports are not displaying dataTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen you use presentation reports, you can generate trend reports to provide trendinformation by day, week, month or year. There are separate tables in the LogDatabase that maintain trend data for each of these time periods.498 Websense Web Security Solutions