TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting7. Click OK to save your changes.Log Server cannot connect to the directory serviceTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf either of the errors below occurs, Log Server is unable to access the directoryservice, which is necessary for updating user-to-group mappings for reports. Theseerrors appear in the Windows Event Viewer (see The Windows Event Viewer, page524).EVENT ID:4096 - Unable to initialize the Directory Service. Websense Servermay be down or unreachable.EVENT ID:4096 - Could not connect to the directory service. The groups for thisuser will not be resolved at this time. Please verify that this process can access thedirectory service.The most common cause is that Log Server and User Service are on different sides ofa firewall that is limiting access. To resolve this problem, configure the firewall topermit access over port 55815.The default ports used for directory service communication are:139 NetBIOS communication: Active Directory389 LDAP communication: Active Directory, NovelleDirectory, Oracle (formerly Sun Java) Directory Server636 SSL port: Novell eDirectory, Oracle (formerly Sun Java)Directory Server3268 Active Directory3269 SSL port: Active DirectoryWrong reporting page displayedTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you have deployed a V-Series appliance, the time zone settings on the TRITON -Web Security and Log Server machines must match the time zone on the appliance.When the time zone settings are out of sync, the wrong page is displayed whenadministrators attempt to open the Reporting > Investigative Reports page or theSettings > Reporting > Log Database page in TRITON - Web Security. A loginpage or a “login failed” message is displayed instead of the expected functionality.To resolve this issue, update the time zone on the TRITON - Web Security and LogServer machines to match the time zone on the appliance, then restart the off-boxservices.TRITON - Web Security Help 495