TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingMake sure that there is enough disk space on the Log Database machine, and thatthe Log Database has a sufficient quantity of allocated disk space (see Log Serveris not recording data in the Log Database, page 493).Make sure that the SQL Server password has not been changed. If the passwordchanges, you must update the password information Log Server uses to connect tothe database. See Updating the Log Server connection account or password, page493. Make sure that there are no network interruptions that are preventing TRITON -Web Security from communicating with the Log Database.After making sure that the database engine and related services are running, and thatany network problems have been resolved, use the Windows Services dialog box torestart the Websense TRITON - Web Security service. This ensures that presentationreports scheduler can save job definitions (see No Log Server is installed for a PolicyServer, page 486).Log Database size causes reporting delaysTRITON - Web Security Help | Web Security Solutions | Version 7.7.xLog Database size is always a concern. If you have been successfully generatingWebsense reports and notice the reports are now taking much longer to display, or youbegin receiving timeout messages from your Web browser, consider disabling somedatabase partitions.1. In TRITON - Web Security, go to Settings > Reporting > Log Database.2. Locate the Available Partitions section of the page.3. Mark the check box next to any partitions that are not required for currentreporting operations, then click Disable.4. Click OK, then Save and Deploy to implement the change.See Log Database sizing guidance, page 429, for more information about estimatingdatabase size.More than 100 files in the Log Server cache directoryTRITON - Web Security Help | Web Security Solutions | Version 7.7.xNormally, Log Server ODBC cache files or BCP files are moved to the Log Databaseat a steady rate. If temporary files are accumulating on the Log Server machine,current Internet usage information is not being sent to the Log Database.Log Server may be unable to process temporary files if:The Log Database is not running, the connection to the Microsoft SQL Servermachine is down, or the database is busy. See Log Database is not available, page489.The Log Database is not installed properly or is the wrong version. See LogDatabase was not created, page 488.490 Websense Web Security Solutions