TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting User Service on Linux, page 471 Remote users are not being filtered correctly, page 472Remote users are not filtered by correct policyTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf a remote user accesses the network by logging on using cached domain credentials(network logon information), Websense software applies the policy assigned to thatuser, or to the user’s group or domain, if appropriate. If there is no policy assigned tothe user, group, or domain, or if the user logs on to the computer with a local useraccount, Websense software applies the Default policy.Occasionally, a user is not filtered by a user or group policy or the Default policy. Thisoccurs when the user logs on to the remote computer with a local user account, and thelast portion of the remote computer’s Media Access Control (MAC) address overlapswith an in-network IP address to which a policy has been assigned. In this case, thepolicy assigned to that particular IP address is applied to the remote user.Network Agent issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x Network Agent is not installed, page 460 Network Agent is not running, page 460 Network Agent is not monitoring any NICs, page 461 Network Agent can’t communicate with Filtering Service, page 461Network Agent is not installedTRITON - Web Security Help | Web Security Solutions | Version 7.7.xNetwork Agent is required to enable protocol filtering. With some integrations,Network Agent is also used to provide more accurate logging.If you are running with an integration product, and do not require Network Agentprotocol filtering or logging, you can hide the “No Network Agent is installed” statusmessage. See Reviewing current system status, page 396, for instructions.For standalone installations, Network Agent must be installed for network traffic to bemonitored and filtered. See the Deployment and Installation Center for installationinstructions, and then see Network Agent configuration, page 440.Network Agent is not runningTRITON - Web Security Help | Web Security Solutions | Version 7.7.x460 Websense Web Security Solutions