TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting If you are running User Service on a Linux machine and communicating with aWindows-based directory service, see User Service on Linux, page 471, foradditional instructions. Determine whether a firewall is blocking communication between TRITON -Web Security and User Service on port 55815. If so, open the blocked port.Directory service configuration in TRITON - Web SecurityTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you encounter problems adding users and groups in TRITON - Web Security, makesure that you have provided complete and accurate configuration for your directoryservice.1. Go to Settings > General > Directory Services.2. Select the directory service used by your organization.3. Verify the configuration. See Directory services, page 77, and its sub-topics fordetails.If Websense User Service is installed on a Linux machine, and is configured tocommunicate with Active Directory, see User Service on Linux, page 471, foradditional configuration requirements.User identification and Windows Server 2008TRITON - Web Security Help | Web Security Solutions | Version 7.7.xYou may encounter problems adding users and groups in TRITON - Web Security ifyou install one or more of the following components on Windows Server 2008:Websense User ServiceWindows Active DirectoryIf your network uses Active Directory in mixed mode, the Windows ComputerBrowser service must be running on the machine where User Service is installed, andalso on the machine running Active Directory 2008. This service is turned on bydefault in earlier versions of Windows. However, it is disabled by default on WindowsServer 2008.In addition, when User Service is installed on Windows Server 2008, and you areusing Active Directory in mixed mode, you must configure User Service with domainrights to access information from Active Directory.If you are running User Service on Linux and using Active Directory 2008, additionalconfiguration is required. See User Service on Linux, page 471.To enable the Computer Browser service on a relevant machine, see Turning on theComputer Browser service, page 470.To configure User Service with rights to access directory information, see ChangingDC Agent, Logon Agent, and User Service permissions, page 470.TRITON - Web Security Help 469