TRITON - Web Security Help, Version 7.7 - Websense

Troubleshooting• The IP address and port that Sync Service is attempting to use are listed in thesyncservice.ini file, located in the Websense bin directory on the SyncService machine.• The IP address and port shown on the Settings > Hybrid Configuration >Shared User Data page in TRITON - Web Security must match those listed inthe syncservice.ini file. If you update the configuration file, also manuallyupdate the Settings page.• The IP address and port in the syncservice.ini file must match the SyncService IP address and port values in the das.ini file (located in the Websensebin directory on the Directory Agent machine).Verify that no other service on the Sync Service machine is binding to the IPaddress and port that Sync Service is attempting to use. If you suspect that SyncService is unable to bind to the correct IP address and port, stop the service, opena command prompt, and try to start the service in console mode:syncservice -cIn console mode, Sync Service displays the IP address and port that it is using, ordisplays an error, if it is unable to bind to the IP address and port.The Sync Service machine can communicate with the Policy Broker machine onport 55880.The Sync Service machine can connect to the Policy Server machine on ports55806 and 40000, and receive data from Policy Server on ports 55830 and 55831.The TRITON - Web Security machine can create an HTTP connection to the SyncService machine on port 55832.Also check the Windows Event Viewer or websense.log file for errors from SyncService.Sync Service has been unable to download log filesTRITON - Web Security Help | Web Security Solutions | Version 7.7.xSync Service attempts to connect to the hybrid service to download reporting log filesat an interval that you configure (see Schedule communication with hybrid filtering,page 234). If Sync Service is unable to make the connection, or if Sync Service isunable to retrieve the log files after connecting, the following problems may occur:The hybrid service stores log files for only 14 days. After that period, the files aredeleted, and cannot be recovered. When this occurs, your organization is nolonger able to report on hybrid filtering activity recorded in those logs.Depending on the volume of Internet activity that your organization sends throughthe hybrid service, reporting log files may grow quickly. If Sync Service is unableto download log files for a day or more, the bandwidth required to download thefiles and the disk space required to temporarily store them may be substantial.To address this issue, check the Status > Hybrid Service page to verify that SyncService is able to connect to hybrid filtering. See Unable to connect to the hybridservice, page 521, for more troubleshooting steps.TRITON - Web Security Help 513