TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingIf Sync Service is connecting to the hybrid service, but cannot retrieve log records,check the Status > Alerts page for information from the hybrid service. Also checkthe administrative email address associated with your hybrid filtering account.Sync Service has been unable to send data to Log ServerTRITON - Web Security Help | Web Security Solutions | Version 7.7.xAfter Sync Service downloads reporting log files from the hybrid service, it passes thefiles to Log Server so that they can be processed into the Log Database and includedin reports. If Sync Service cannot pass the data to Log Server, log files mayaccumulate on the Sync Service machine, consuming potentially large amounts ofdisk space.Use the telnet command to verify that it is possible for the Sync Service machineto connect to the Log Server machine on port 55885.Make sure that Log Server is running, and that no Log Server errors appear on theStatus > Alerts page.Hybrid filtering data does not appear in reportsTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf Internet activity information for users filtered by the hybrid service does not appearin reports, first make sure that:A hybrid logging port is configured on the Settings > General > Logging page.See Configuring how filtered requests are logged, page 410.The Have the hybrid service collect reporting data for the clients it filterscheck box is selected on the Settings > Hybrid Configuration > Scheduling page.See Schedule communication with hybrid filtering, page 234.The Status > Hybrid Service page shows that Sync Service has successfullyconnected to the hybrid service, and retrieved log records. See Monitorcommunication with the hybrid service, page 241.No health alerts appear on the System tab of the Status > Dashboard pageindicating Sync Service communication problems or Log Server errors. See SyncService has been unable to send data to Log Server, page 514.If your deployment uses distributed logging, in which multiple, remote Log Serverssend data to a centralized Log Server instance, also make sure that Sync Service isconfigured to communicate with the central Log Server. Hybrid logging data cannotbe passed to the central Log Server by remote Log Server instances.Disk space is low on the Sync Service machineTRITON - Web Security Help | Web Security Solutions | Version 7.7.x514 Websense Web Security Solutions