TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingLog Server may not be receiving files from Filtering Service if:Filtering Service is not running.See Filtering service is not running, page 456, for information about addressingthis issue.The two services are not able to communicate across the network.• Verify that there have been no recent changes to firewall rules that mightaffect traffic between the machines on port 55805 (default), or the custom portyour organization uses.• Use a utility like telnet or ping to verify that the machines can communicate.• Verify that the Log Server IP address and port (55805, by default) is correcton the Settings > General > Logging page in TRITON - Web Security.If the loopback address (127.0.0.1) or “localhost” is shown, enter the actual IPaddress of the Log Server machine.• Use the Check Status button on the Settings > General > Logging page toverify that it is possible to connect to Log Server.If the status check fails:a. Verify there is no firewall blocking the port.b. Run the following command on the Log Server machine to verify thatLog Server is listening on the port:netstat -ban > port.txtNetwork Agent, Content Gateway, or a third-party integration product is notconfigured properly and not receiving Internet traffic.• See Network Agent issues, page 460, and Network Configuration, page 439,for information about addressing Network Agent configuration issues.• See the Deployment and Installation Center and Content Gateway Help forinformation about addressing Content Gateway configuration issues.• See the Deployment and Installation Center and your vendor’sdocumentation for information about other supported integrations.There is not sufficient disk space for Log Server to create new cache files.See Low disk space on the Log Server machine, page 486, for more informationabout addressing this issue.Filtering Service is associated with a Policy Server that is not configured forlogging or is sending logs to TestLogServer.See No Log Server is installed for a Policy Server, page 486, and Configuring howfiltered requests are logged, page 410, for more information about addressing thisissue.Files cannot be written to the cache or BCP folders.Verify that the path defined for ODBC cache files or BCP files on the Settings >Reporting > Log Server page is correct, and that the account used to run LogServer has permissions to write to the path.Log Server did not install properly.484 Websense Web Security Solutions