TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingAlertContent scanning skippedWCCP configuration errorDescriptionContent Gateway did not scan content fora requested site that would have ordinarilybe scanned.This may occur when Content Gateway isexperiencing too many connections, orinadequate system resources (CPU andmemory).See the “WCCP Configuration” section ofthe Content Gateway Manager Help forconfiguration parameter details.Administrator unable to access other TRITON modulesTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you receive an error when you click Data Security or Email Security in TRITON -Web Security, the local or network account that you use to log on to TRITON may nothave been granted Data Security or Email Security access permissions.A Global Security Administrator must give an administrator access to each module onthe TRITON Settings > Administrators page before an administrator can switchbetween TRITON modules.The default TRITON Unified Security Center administrator account, admin, has fullaccess to all installed modules.See the TRITON Unified Security Center Help (which can be opened from the Helpmenu when you are on any TRITON Settings page) for more information.Sync Service is not availableTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIn Websense Web Security Gateway Anywhere deployments, Websense Sync Serviceis responsible for communication between the on-premises and hybrid services. SyncService:Sends policy configuration data to the hybrid serviceSends user information collected by Directory Agent to the hybrid serviceReceives reporting log records from the hybrid serviceIf you have not yet activated hybrid filtering, or if you have attempted to activatehybrid filtering, but have not been able to do so, note that your local Websensesoftware components must be able to communicate with Sync Service before theconnection to the hybrid service can be created.To troubleshoot this issue, make sure that:Sync Service is running.Sync Service is successfully binding to the correct IP address and port.512 Websense Web Security Solutions