TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingPrinting and saving presentation reports from the browser are not recommended. Theprinted output includes the entire browser window, and opening a saved file launchesTRITON - Web Security.To print or save reports more effectively, choose PDF or XLS as the output format.You can open these file types immediately if the viewing software (Adobe Reader orMicrosoft Excel) is installed on the local machine. You also can save the file to disk(the only option if the proper viewing software is not available).After you open a report in Adobe Reader or Microsoft Excel, use that program’s printand save options to produce the desired final output.Error generating presentation report, or report does not displayTRITON - Web Security Help | Web Security Solutions | Version 7.7.xPresentations reports offers 2 options for running a report immediately: schedule thereport to run in the background (default) or run the report without scheduling (if youdeselect the default option).If you run the report without scheduling (in the foreground), a popup windowindicates the status of the report, and then the report is displayed. In some cases,instead of displaying a completed report:The message “error generating report” is displayed.A “report complete” message is displayed, but no report is shown.This typically occurs after an administrator closes the popup window displaying the“generating report” and “report complete” messages the browser’s close (X) button.To avoid this issue, instead use the embedded Close button to close the window.If you encounter this issue, navigate away from the Presentation Reports page inTRITON - Web Security, and then run the report again. If that does not work, log outof TRITON - Web Security and log back on before running the report again.If the problem persists, you can:Use the Schedule the report to run in the background option and open reportsfrom the Review Reports page.Use Firefox, rather than Internet Explorer, when generating reports.Investigative reports search issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.xThe Search fields above the bar chart on the main Investigative Reports page allowsearches for a specific term or text string in the selected chart element. There are twopotential concerns related to searching investigative reports: extended ASCIIcharacters and search pattern matching.502 Websense Web Security Solutions