TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingThe Master Database is more than 1 week oldTRITON - Web Security Help | Web Security Solutions | Version 7.7.xThe Websense Master Database houses the category and protocol definitions thatprovide the basis for filtering Internet content. Websense software downloads changesto the Master Database according to the schedule defined in TRITON - Web Security.By default, download is scheduled to occur once a day.To manually initiate a database download:1. Go to the Status > Dashboard page, and then click Database Download.2. Click Update next to the appropriate Filtering Service instance to start thedatabase download, or click Update All to start the download on all FilteringService machines.NoteAfter downloading updates to the Master Database, CPUusage can be 90% or more for a short time while thedatabase is loaded into local memory. It is a good idea toperform the download at off-peak times.3. To continue working while the database is downloaded, click Close.Click the Database Download button at any time to view download status.If a new version of the Master Database adds or removes categories or protocols,administrators performing category- or protocol-related policy management tasks(like editing a category set) at the time of the download may receive errors. Althoughsuch updates are somewhat rare, as a best practice, try to avoid making changes tocategories, protocols, and filters while a database is being updated.The Master Database does not downloadTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf you are unable to download the Websense Master Database successfully: Make sure that you have entered your subscription key correctly in TRITON -Web Security, and that the key has not expired (Subscription key, page 451).Verify that the Filtering Service machine is able to access the Internet (Internetaccess, page 451).Check firewall or proxy server settings to make sure that Filtering Service canconnect to the Websense download server (Verify firewall or proxy server settings,page 452).Make sure that there is enough disk space (Insufficient disk space on the FilteringService machine, page 453) and memory (Insufficient memory on the FilteringService machine, page 454) on the download machine.450 Websense Web Security Solutions