TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingWait 1 minute before logging on to TRITON - Web Security again.User Service is not availableTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen User Service is not running, or when Policy Server cannot communicate withUser Service, Websense software cannot correctly apply user-based filtering policies.User Service may appear to have stopped if you restarted Policy Server after restartingother Websense Services. To correct this issue:1. Restart the Websense Policy Server service (see Stopping and starting Websenseservices, page 385).2. Start or restart Websense User Service.3. Close TRITON - Web Security.Wait 1 minute before logging on to TRITON - Web Security again.If the previous steps do not fix the problem:Check the Windows Event Viewer or websense.log file for error messages fromUser Service (see Troubleshooting tips and tools, page 523).Navigate to the Websense bin directory (C:\Program Files or Program Files(x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default), and makesure that you can open websense.ini in a text editor. If this file has been corrupted,replace it with a backup file.High CPU usage on the Filtering Service machineTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen the CPU on the Filtering Service machine is overloaded (whether by thevolume of processing being performed by Filtering Service, or by demands from othersoftware running on the Filtering Service machine), users may experience slowbrowsing, as requests for sites take longer to process.During times of peak CPU usage (exceeding 95%), Filtering Service may be unable toprocess requests at all, leading to incorrect filtering.To address this issue, start by using the Task Manager (Windows) or top command(Linux) to determine which processes on the machine are causing CPU usage to peak.Are there applications that could be run from another machine?Can you move Filtering Service to a dedicated machine?If Filtering Service is using a high amount of processing time:Evaluate the amount of traffic being processed by Filtering Service. DNS lookupscan require a fair amount of processing time; you may want to install an additionalFiltering Service instance for load balancing.TRITON - Web Security Help 457