TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingInvestigative report and presentation report issuesTRITON - Web Security Help | Web Security Solutions | Version 7.7.x Presentation Reports Scheduler not connected to Log Database, page 496 Inadequate disk space to generate presentation reports, page 496 Scheduled jobs in presentation reports failed, page 497 Wrong reporting page displayed, page 495 Bandwidth is larger than expected, page 497 Some protocol requests are not being logged, page 499 All reports are empty, page 499 Microsoft Excel output is missing some report data, page 501 Saving presentation reports output to HTML, page 501 Error generating presentation report, or report does not display, page 502 Investigative reports search issues, page 502 General investigative reports issues, page 503Presentation Reports Scheduler not connected to Log DatabaseTRITON - Web Security Help | Web Security Solutions | Version 7.7.xWhen a health alert warns that Presentation Reports Scheduler is disconnected fromthe Log Database, do not create any scheduled jobs in presentation reports until youresolve the problem.Any scheduled jobs that you create in presentation reports while this connection isbroken are only stored temporarily; they cannot be written to the Log Database andsaved permanently. As a result, the job definitions are lost when the TRITON machinehas to be restarted, or any other time the Websense TRITON - Web Security service isrestarted.Make sure that the database engine is running and any network problems have beenresolved. Then, restart the Websense TRITON - Web Security service.1. On the TRITON machine, open the Windows Services dialog box.2. Select Websense TRITON - Web Security in the services list.3. Click the Restart button in the toolbar.4. Close the Services dialog box after the service has started.Inadequate disk space to generate presentation reportsTRITON - Web Security Help | Web Security Solutions | Version 7.7.xBy default, to generate presentation reports, Websense software uses space in thefollowing folder on the TRITON machine:496 Websense Web Security Solutions