TRITON - Web Security Help, Version 7.7 - Websense

TroubleshootingA temporary password is sent to the email address associated with youradministrator account.The temporary password is valid for only 30 minutes. If more than 30 minuteselapses before you attempt to log on with the temporary password, you mustrequest a new password again.You are prompted to enter a new password after you have logged on using thetemporary password.The Websense Policy Database service fails to startTRITON - Web Security Help | Web Security Solutions | Version 7.7.xThe Websense Policy Database runs as a special account: WebsenseDBUser. If thisaccount experiences logon problems, the Policy Database is unable to start.To address this issue, change the WebsenseDBUser password.1. Log on to the Policy Database machine as a local administrator.2. Go to Start > Programs > Administrative Tools > Computer Management.3. In the navigation pane, under System Tools, expand Local Users and Groups,and then select Users. User information is displayed in the content pane.4. Right-click WebsenseDBUser and select Set Password.5. Enter and confirm the new password for this user account, and then click OK.6. Close the Computer Management dialog box.7. Go to Start > Programs > Administrative Tools > Services.8. Right-click Websense Policy Database and select Properties.9. On the Log On tab of the Properties dialog box, enter the new WebsenseDBUserpassword information, and then click OK.10. Right-click Websense Policy Database again, and then select Start.When the service has started, close the Services dialog box.Policy Server stops unexpectedlyTRITON - Web Security Help | Web Security Solutions | Version 7.7.xIf the hard disk on the Policy Server machine runs out of free space, the WebsensePolicy Server service or daemon stops. Even if the lack of disk space is the result of atransient condition (another application creates large temporary files, for example, andthen removes them), Policy Server does not restart automatically.If Filtering Service or Network Agent is installed on the Policy Server machine, aHealth Alert message in TRITON - Web Security will provide a warning that diskspace is getting low.When Policy Server stops, a Health Alert message is displayed in TRITON - WebSecurity.480 Websense Web Security Solutions