DIIMS End User Guide - Department of Public Works and Services
DIIMS End User Guide - Department of Public Works and Services
DIIMS End User Guide - Department of Public Works and Services
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>DIIMS</strong> END USER TRAINING GUIDE<strong>DIIMS</strong> Help Desk SupportContact InformationEmail: <strong>DIIMS</strong>@gov.nt.caTelephone: 867-920-3078The <strong>DIIMS</strong> Help Desk should be the first point <strong>of</strong> contact for any <strong>DIIMS</strong> related issues. The<strong>DIIMS</strong> team will do the initial diagnosis to determine if the issue is <strong>DIIMS</strong> related or determine ifTSC involvement is required. A ticket will be created with the TSC on behalf <strong>of</strong> the employee ifthe TSC needs to be involved.Your departmental records coordinator should be the first point <strong>of</strong> contact for any recordsmanagement inquiries that you may have.Examples <strong>of</strong> RM questions would be:• Where do I save this document in <strong>DIIMS</strong>?• I need a new file number created• Can I delete these documents or folders?• What is ARCS <strong>and</strong> ORCS?The <strong>DIIMS</strong> team is continually working with GNWT employees <strong>and</strong> with the vendor to improvethe interaction with <strong>DIIMS</strong>. Please feel free to email any suggestions, feedback, or comments tothe <strong>DIIMS</strong> Help Desk.<strong>DIIMS</strong> Support DocumentationThe training guide is available online, along with any other support documentation that has beendeveloped. Please follow this link: http://diims.pws.gov.nt.ca/open/11201325 to access thedocuments. We are continually adding Tips & Tricks, along with bulletins <strong>and</strong> other informativeinformation to this location.Page 106 <strong>of</strong> 106
Change language