Service-oriented - Die Schweizerische Post

12 Annual Geschäftsbericht Report | Service-oriented 2006 | Group
Service-oriented | Group
An efficient
Swiss Post for
a strong
Switzerland.
“I want to hand in
my letters and parcels
at our post office in
St Antönien.”
Andreas Luck
Small business owner, Ascharina
Swiss Post meets the public’s high
expectations in terms of its basic service
and fulfils its service mandate to
a high standard. In 2006, it was able
to maintain or improve on the customer
satisfaction levels in all business
units. By increasing our competitiveness
we have created the ideal
platform from which to defend our
position in a hotly contested environment.
We are: continuing our policy
of ensuring broader-based contributions
to the result, increasing the
company value as requested by the
Federal Council, providing support for
economic development in all parts of
the country, and offering our employees
good prospects.
In the 2006 business year, Swiss Post generated
Group profit of 837 million francs,
which is 26 million francs more than in
the previous year. Compared with 2005,
operating income rose by 396 million
francs to 7,895 million francs. Of this,
197 million francs are attributable to
acquisitions. We were again able to
increase the value of the company as a
whole – by 1,605 million francs (2005:
532 million francs). Thanks to the positive
result, Swiss Post’s equity increased to
1,605 million francs but this is still not
in line with the industry. All business
areas and units again contributed to Group
profit.