Service-oriented - Die Schweizerische Post

In 2006, SPI generated most of its sales
in Switzerland. It extended contracts with
all its major customers – including UBS
and the UN. Business increased slightly.
Abroad, SPI gained additional market
share and thus made a major contribution
to achieving sales in excess of one billion
francs for the first time. Growth was primarily
organic, with acquisitions accounting
for just one percent. SPI is one of the
leading global companies in the crossborder
letter market.
SPI in Switzerland
To safeguard its import/export business,
Swiss Post International extended its contract
with the international GLS network
in 2006. Business customers thus have
a reliable and inexpensive road-based
shipping option for parcels in addition to
the traditional postal channel and the TNT
Swiss Post express product. Every third
parcel that arrives in or leaves Switzerland
via SPI is transported through the GLS
network. In 2006, Swiss Post GLS forwarded
1.3 million parcels with a total
weight of 8.024 tonnes.
TNT Swiss Post, a joint venture between
SPI and utch-based TNT, offers Swiss
companies international express and
courier services in over 200 countries.
Compared with 2005, the most successful
year to date, TNT Swiss Post was
able to increase its sales by around 20
percent. The URGENT courier product
for private and small customers generated
the highest sales growth (8%) since its
launch.
The SAT (Société d’Affretement et de
Transit) subsidiary is one of the leading
providers in the field of EU customs clearance
as the EU fiscal representative and
saves its customers multiple customs
duties. SAT began using a paperless customs
clearance procedure in 2006. SPI
expanded its offering by taking over FM
Verzollungs AG on 1 January 2007.
SPI abroad
Germany, Austria, France and Italy are the
key European markets for SPI. SPI has its
own subsidiaries in Belgium, the Netherlands,
the UK, the USA and Sweden. Last
year, SPI acquired its previous franchising
partner in Asia. The new subsidiary SPI
Singapore operates in Singapore, Malaysia
and Hong Kong. SPI is hoping to gain
access to China via a strong local distribution
partner in Shanghai. primeMail – a
joint venture with the German-based
Hermes logistics group – lifted its sales as
a special provider of heavy and largeformat
letters on the German market to
30 million francs. A central logistics platform
for all European subsidiaries was
commissioned in ietzenbach, south of
Frankfurt, in autumn 2006. In Italy, SPI
acquired another large logistics customer
through its company Swiss Post Porta a
Porta and began operating one of the
most up-to-date packing plants for office
and IT items.
Annual Report | Service-oriented Verantwortungsbewusst
| International
27
A strong brand
SPI closely combines the Swiss Post brand
with the Swiss values of punctuality,
reliability, flexibility and entrepreneurship.
“Reach your customers even faster, more
reliably, more punctually – with Swiss Post
International”: this was the message
used to advertise the expertise and quality
of SPI in 78 European trade journals.
Outlook
In 2007, SPI will continue to pursue its
strategy, defend its market share in Switzerland
with innovative offerings and
evaluate additional opportunities abroad
for growth in the B2C and national domestic
markets. At the Universal Postal
Union (UPU) in Berne, SPI leads the working
group that is keen to switch from a
political to a cost-based system for calculating
terminal dues.
Read more online
www.swisspost.ch/ar2006links
99) Figures for the 2006 Annual Report
Key figures – International
Employees
2006 2005
Headcount Full-time equivalents 987 898
Of which: in Switzerland
Quality
Compliance with delivery times for
Full-time equivalents 501 456
international letters (import)
Compliance with delivery times for
% of items 95.3 95.1
international letters (export) % of items 92.4 90.3
Customer satisfaction: business customers Index 75 73
Customer satisfaction, letters Index 74 74
Customer satisfaction, parcels
Market share, export to Switzerland
Index 75 74
Mail As a % of sales 74 62 1
Parcels As a % of sales 58 63
Courier (TNT Swiss Post AG) As a % of sales 35 30
1 Previous year‘s figures adjusted
Additional key figures are set out in the table of figures. ( 99)