Service-oriented - Die Schweizerische Post

2010. The focus here will be on costsavings
as well as technological innovation.
The Mobile Entry Platform (MEP) was also
set up. It enables employees to access
relevant data via this platform while on
the move. The “Synchronization over the
air” service, that allows Outlook data (emails,
calendar, contacts) to be transferred
to a P A or Smartphone, is already
in use.
A further strategically important project is
EAI (Enterprise Application Integration).
EAI supports the Information Technology
unit and other units in coping more effectively
with the enormous number of interfaces
and thus improving data integrity.
For instance, the PostShop Online and the
link between PostFinance’s yellowbill and
the SAP systems have already been
equipped with EAI. The REMA project
also uses EAI.
In 2006, Information Technology developed
a number of enterprise services such
as e-billing and order management which
used SAP NetWeaver, thus laying the
foundation on which to develop this platform
for business process management.
SAP certification of Information Technology
as a customer centre of excellence
was also renewed, thus further confirming
the unit’s performance.
Real Estate
This service unit handles all the properties
of Swiss Post, regardless of whether they
are owned or rented. It offers the units all
the services needed to prepare and use
premises. Approximately 1.300 owned
and 1,800 rented buildings are managed,
maintained and developed with a staff of
around 170. In 2006, Swiss Post Real
Estate generated operating income of 550
million francs both within Swiss Post and
on the market. Buildings no longer needed
for operating purposes will be sold,
new premises will be sought on the market
or planned and built together with
general contractors, as will remodellings,
redevelopments and renovations. Swiss
Post remodels larger centres earmarked
for a new purpose (Sihlpost Zurich,
Schanzenpost Berne, Centre postale
Lausanne) in cooperation with investors
and, if necessary, sells them.
The rapidly changing needs of the units
are a major challenge for real estate management.
Smaller properties in peripheral
regions and mid-sized premises in urban
areas (e.g. sorting locations) are being
vacated, while large buildings such as the
new letter centres (REMA) have to be
built.
For Swiss Post Real Estate these substantial
changes are generating vacant buildings
that have to be filled by letting them
to third parties or putting them to a
new use if they are no longer needed for
operating purposes. At the moment,
Swiss Post Real Estate is planning and
developing the former letter sorting centres
in Lucerne and Zurich, which are
located at attractive sites next to the station,
for their future use as university institutes.
When space in Swiss Post premises
is vacated, the Real Estate specialists
are called on to provide creative, flexible
solutions. The new tenants often have
other security and usage requirements
than the post offices, whose operations
are similar to those of banks.
Service House
As a service unit with around 2.800 employees
ranging from all-rounders to
qualified specialists, Service House Post
manages more than 3.000 properties and
ensures that, in terms of building and
technical installations, a total area of over
Annual Report | Service-oriented Verantwortungsbewusst
| Service units
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2.8 million square metres is maintained,
cleaned, secured and looked after with a
full range of individual services. In 2006,
Service House generated operating income
of 124 million francs from in-house
and external services and posted an operating
result of 9 million francs.
In 2006, Service House Post expanded its
competitiveness as a provider of comprehensive
facility management services.
With a balanced level of proprietary services
it ensures uniform and cost-optimized
facility management. In the last three
years, for instance, costs in infrastructurerelated
building management have been
greatly reduced.
One quarter of the space that requires
cleaning will be eliminated as part of the
REMA project (reorganization of letter
processing) in 2008. This will be replaced
by the new REMA letter centres, which
will be larger and will thus require new
cleaning techniques and methods.
The service unit guarantees the availability
of building and technical installations in
all Swiss Post buildings, round the clock
and throughout Switzerland. Together
with its main client, Swiss Post Real Estate,
Service House Post is a unique player
in the market and can offer external customers
attractive services which are largely
developed in-house.