Service-oriented - Die Schweizerische Post

els that benefit both parties. Combined
with our strengths as a logistics service
provider, this understanding enables us to
be highly efficient and make optimum
use of resources – from the idea through
to concluding the sale.
With sales of over one billion francs, Strategic
Customer Management is responsible
for over 30 large customers in
the financial and insurance, retail, telecommunications
and media and healthcare
sectors as well as public administrations
and around one hundred customers
in the mail-order sector.
The main project in 2006 was the acquisition
of Swisscom’s Output Management
by ocumentServices AG, a Swiss Post
subsidiary. Swiss Post took on all 58 employees
as well as the existing infrastructure.
ocumentServices AG, which processes
over one hundred million letters for
Swisscom each year, is thus expanding its
leading position in the Swiss market as a
specialist in customer communications.
The success of our innovation strategy
can be seen in the sales shares of newly
introduced products (see the Figures
Innovative table at the end of the chapter)
and is also reflected in the recognition
we receive each year.
Awards
In 2006 we received the following awards
for innovation and good management:
– Master of Swiss Web
Best website in Switzerland:
www.immosearch.ch (also the winner
in the technology innovation category)
is the real estate platform of Räber Information
Management GmbH, which
has been owned by Swiss Post since
2004. It links searches for property to a
map and is particularly easy to use.
– Seal of quality for
Webstamp (in the categories business
efficiency and online marketing, see
below) and irectpoint from PostMail
(in the online marketing category).
–
Esprix
Swiss quality prize for business excellence
for TNT Swiss Post AG (finalist
2006) and Post Offices & Sales (winner
in 2007)
– Accenture award
In a study of profitable growth among
retail banks, conducted by the Accenture
consulting group, PostFinance
came out on top, together with
Freiburger Kantonalbank and St Galler
Kantonalbank.
– Best Innovators
The consulting company A. T. Kearny
chooses the “Best Innovators” in Switzerland
each year. A key factor in the
evaluation is whether a culture of innovation
prevails at a company and
among its management. First place was
shared by PostFinance and the logistics
company Kühne + Nagel.
Annual Verantwortungsbewusst
Report | Innovative
“ The most convenient way
to make payments for
my business is via yellownet.”
Peter Glaser
Manager of repair service for coffee machines, Liestal
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