Service-oriented - Die Schweizerische Post

ganserland region. However, after negotiations
with the competition and the
Canton of St Gallen, PostBus will continue
to operate six of these routes.
Routes abroad
In France, the French subsidiary CarPostal
France SARL commenced operation of the
new urban network in Haguenau (Alsace)
with routes covering 86 kilometres, four
scheduled services, an on-call bus service
and schoolbus routes. Since last year,
CarPostal has also operated the bus network
in Bourg-en-Bresse and 14 neighbouring
municipalities in the Rhône-Alpes
region.
Increasing productivity and quality
Increasing productivity is key in terms of
boosting competitiveness. To achieve this,
a project team at PostBus conducted interviews,
workshops and individual analyses
in which it examined vehicles, staff
deployment, tools/methods and sub-contractors.
As part of a nationwide project,
specific measures will now be defined
and implemented.
In 2006, PostBus concluded an advantageous
agreement with manufacturers
concerning the life cycle costs of a vehicle.
The goal was to determine the cumulative
costs over a vehicle’s useful life and
thus to give the manufacturer a greater
role in the responsibility for its maintenance.
At the same time, it is expected
that costs for the actual operation of the
buses will be lower.
PostBus measured the quality of its services
using test customers. This system
had previously been tested over a two-year
period and now replaced the evaluation
by in-house inspectors. Passengers and
their needs are the focus of the study.
Criteria such as reliability, drivers, passenger
comfort, onboard information, sales
and dealing with customer concerns were
among the topics surveyed.
Following the reorganization in 2005
and the reduction of around 50 full-time
administrative positions, plus the redistribution
of tasks that same year, great
importance was attached to developing
the corporate culture in 2006. Key to
PostBus’s ability to perform is the idea
that economies of scale and the knowhow
that is available throughout Switzerland
should be put to the best possible
use.
Anniversary of an image-driver
PostBus Switzerland celebrated its 100th
anniversary in the presence of Moritz
Leuenberger, President of the Swiss Confederation,
and numerous representatives
from the political and business communities
at a national event in Aarberg. What
began as the first Postbus service between
Berne and etligen in 1906 has
developed over time to become a nation-
Annual Report | Service-oriented Verantwortungsbewusst
| Passenger Transport
25
al transport company, an image-driver for
Swiss Post and a symbol of the reliability
and quality for which Switzerland stands.
Celebrations were held in every PostBus
region during the anniversary year as a
way of thanking its passengers and customers
for their loyalty.
Outlook
Competition in the field of regional transport
will continue to be a challenge for
PostBus in the years to come. There will
be a continuing need to boost productivity.
By expanding its system management
and launching an innovation drive, Post-
Bus will secure the necessary competitive
advantages.
Read more online
www.swisspost.ch/ar2006links
4) Overview of Swiss Post’s universal services
5) Swiss Post’s basic service; terms and definitions
14) Subsidiaries CEC
99) Figures for the 2006 Annual Report
Key figures – Passenger Transport
Quality
Customer satisfaction: Leisure an occasional
2006 2005
passengers, tourists Index 81 81
Customer satisfaction: commuters
Market share
Index 73 73
Regional passenger transport (rail/road) % 15 15
Order business % 45 45
Tourism (road-based only) % 4 4
Additional key figures are set out in the table of figures. ( 99)