Service-oriented - Die Schweizerische Post

Mail
PostMail delivers 15 million letters each
day: from greetings cards through love
letters to business correspondence, direct
marketing letters and newspapers. Post-
Mail operates in the following market
segments: private customers, business
mail (invoices, account statements), direct
marketing, basic mail (daily mail, especially
for public authorities) and print media.
85% of revenue is generated by
business customers. PostMail provides
around one hundred different services for
its customers.
Logistics services
PostLogistics is the leading logistics provider
in Switzerland. Business customers
benefit from a range of services available
from a single source and customized
advice for shipping parcels, express and
courier items, as well as the transport of
goods and warehouse logistics. PostLogistics
also offers tailor-made services for
individual customers or specific customer
groups, such as import, customs clearance
and local distribution throughout
Switzerland, operating a spare parts
warehouse, returns handling and nighttime
delivery. PostLogistics guarantees a
nationwide basic service for parcels.
Financial services
Payments, investments, retirement provision
and financing: PostFinance is a retail
financial institution with a comprehensive
range of products and services. With a
market share of around 60 percent, it is
the undisputed leader in the Swiss payments
market and, with yellownet, a
leader in e-finance services. PostFinance is
a reliable partner for private customers
with low to average income and assets as
well as for SMEs; it also works with large
companies, public entities, cantons,
the Confederation and social insurance
companies. PostFinance aims to provide
them all with an excellent service.
Passenger Transport
PostBus Switzerland AG, a wholly owned
subsidiary of Swiss Post, has a network
covering 12.268 kilometres and carries
over 106 million passengers a year, making
it the number one provider of regional
public transport in Switzerland. Outside
Switzerland, PostBus operates scheduled
services in France and the Principality of
Liechtenstein. 1.994 vehicles are on the
road daily, carrying commuters, travelling
tourist routes or providing a dial-a-ride
service. PostBus is a reliable and efficient
partner for municipalities and cantons –
offering scheduled services and comprehensive
transport management ranging
from vehicle maintenance to marketing.
Post Office Network
With around 2,500 post offices throughout
Switzerland, Post Offices & Sales offers
a unique basic service throughout the
country: Switzerland has one of the densest
networks in the world in terms of
access points. A broad range of brandname
articles, both postal and non-postal,
from stamps to stationery to mobile
phones, are on sale at these outlets,
catering for both private customers and
corporate clients.
International
Swiss Post International offers customers
in Switzerland and abroad an attractive
bulk mailing service for letters, printed
matter and small consignments. SPI is
represented worldwide with subsidiaries,
distribution partners and joint ventures
in 13 European countries, the USA and
four countries in Asia. Well over half of its
1,000 or so employees are based in Switzerland.
SPI works together with experienced
specialists around the world. We
have joined forces with partners in the
area of customs clearance, parcel post,
courier and express services to ensure that
our customers have speedy access to a
truly global distribution network.
Philately
The Philately unit issues around 40 new
stamps each year. At a time when electronic
services are pushing out physical
letters and stamps, the unit is supporting
its existing business with topical and
popular issues such as the Alinghi stamp
while attempting to win collectors abroad
too. Given its current customer base
and supported by the high cultural value
placed on stamps, the unit is building
up a second pillar by offering a mail-order
business with high-quality products.
GHP
The German-based GHP Group, with
around 2800 employees, operates in
seven countries and was acquired by Swiss
Post in 2006. As one of the biggest European
providers of dialogue marketing
and customer management services, it
rounds out the Swiss Post range.
MailSource
MailSource offers in-house postal services
for companies, scanning, archiving and
reception services in Switzerland, the UK,
Germany, Italy, Liechtenstein, France and
the USA. MailSource was established in
2000 as a subsidiary of Swiss Post and is
the company’s fastest-growing unit.
Read more online
www.swisspost.ch/ar2006links
1) Postal Act
2) Postal Ordinance
3) Postal Organization Act
4) Overview of Swiss Post’s universal services
5) Swiss Post’s basic service, terms and definitions
6) The Federal Council’s strategic objectives for
Swiss Post 2006–2009
99) Figures for the 2006 Annual Report