Service-oriented - Die Schweizerische Post

52 Annual Geschäftsbericht Report | Considerate 2006
“ I don’t know if I’ll be working
at Swiss Post in future.”
Andrea Rutschmann
Administrative assistant, letters centre PostMail, Aarau
petence of our line managers. Using management
methods such as “propräsenz”
or “BGFplus” they learn how to deal with
absentee employees. “Fit” includes prevention
programmes such as the test
package entitled “Balanced mobility
and nutrition”. Other measures include
fit@work meals in the staff canteens,
cardio-vascular checkups, ergonomically
designed workstations, and seminars
aimed at helping people give up smoking.
All trainees receive a bonus paid into their
account if they do not smoke during their
traineeship. Around 50 part-time health
coordinators work throughout the Swiss
Post Group. In addition to “Fit”, employees
and line managers can make use of
other services: these include training sessions
and guidelines on addiction prevention,
sexual harassment and bullying or
seminars on the topic of “Stress at the
workplace”. As part of its commitment to
running as a sport, Swiss Post financed
2,223 free starts in order to motivate employees
to take part in amateur runs 20 .
Workplace safety and health
protection
In 2002 there were 3,000 occupational
accidents and 7,500 non-occupational
accidents. The costs amounted to 102
million francs. Every day, an average of
600 employees did not show up for work
owing to accidents. These costs became
a competitive factor in the deregulated
market. We therefore want to increase
safety at work Group-wide with the “Fit”
programme.
Accidents are just the tip of the iceberg.
In statistical terms, there are one fatal
accident, 30 accidents involving serious
injuries and 300 accidents causing minor
injuries for every 30,000 unsafe actions.
Successful accident prevention therefore
begins at the base of the accident pyramid,
i.e. with measures to reduce unsafe
actions. The “Fit” programme aims at
reducing the number of occupational
accidents by 50 percent and of non-occupational
accidents by 30 percent in the
medium term. As with health promotion,
safety at work efforts began by reinforcing
the management responsibility of line
managers. The Corporate Security unit set
up a work safety and health protection
management system and supported the
units in eliminating hazards and in designing
ergonomic working environments.
Employees were involved at team
meetings and information events as well
as in campaigns.
The project is having an impact; the
number of accidents has dropped from
6.9 occupational accidents per 100
FTEs to 6.1, corresponding to an improvement
of 10 percent. The prevention work
is paying off in financial terms, and the
programme is having a demonstrable
leverage effect. Building up a sustainable
safety culture and exploiting the considerable
potential that is still available will
remain a key task for us.
Overall environmental impact will
continue to decline
ocumenting the overall environmental
impact of Swss Post is handled by the
environmental management system
( 20) and supported by eco-audit analyses.
All operational activities for all products
and services of Swiss Post, ranging
from procurement of raw materials
through operations to disposal, are recorded.
This includes: passenger transport
(Postbus service), goods transport (letters
and parcels), operating energy (electricity
and heat), disposables (paper, water,
waste), and employee transport (commuting).
From this comprehensive viewpoint, the
overall environmental impact has fallen by