Service-oriented - Die Schweizerische Post

PostFinance is the first financial institution
in Switzerland to offer its customers
the option of ordering travel payment
methods on the Internet. Since July 2006
they have been able to request the reloadable
Travel Cash card, traveller’s
cheques and cash in over 80 foreign currencies
on yellownet.
Every third payment from Switzerland to
another country is now handled by PostFinance.
Of these, 90 percent are destined
for the EU. PostFinance launched Giro
International Plus – a product that makes
handling payments to the EU as easy as
domestic transactions. By offering this
cost-efficient service, PostFinance is anticipating
the establishment of a uniform
European payment area.
Practical Postcard
In 2006, PostFinance launched the Postcard
Ticket, which, in addition to all
the usual Postcard functions, also offers
access to numerous events. Customers
can book tickets online at attractive rates
and load them directly onto their card,
and a scanner admits them to the actual
event. Fans of Berne’s SCB ice hockey
club can obtain a Postcard Ticket in the
club colours. They can benefit from an
exclusive bonus programme and enjoy
other attractions relating to the club.
PostFinance is looking into the option of
offering the Postcard Ticket in cooperation
with other ice hockey clubs.
PostFinance customers can use the Postcard
to withdraw cash with no charges at
Customer Service counters or at the cash
registers of 600 Migros stores.
Third-party services
With over two million Postcards used at
more than 90.000 retail POS, PostFinance
is a real specialist in handling cashless
payments. This knowledge and experience
will now also benefit third parties such as
the Swiss Travel Fund (Reka). On 1 June it
launched the Reka Card, which can be
used to settle transactions at the electronic
terminals of Reka partners (such as
transport companies and hotels). In addition
to data processing, PostFinance also
handles all customer service functions.
PostFinance is also a reliable partner for
handling payment orders. After it had
taken over slip-based payment transactions
for UBS in 2005, the Glarner Kantonalbank
also entrusted PostFinance
with its payment processing tasks as of
January 2007.
20,000 joined in the celebrations
Carl Koechlin, a National Councillor representing
Basel, founded the precursor to
PostFinance – the “postal cheque service”
Annual Report | Service-oriented Verantwortungsbewusst
| Financial Services
– in 1906. PostFinance celebrated this
anniversary in April 2006 at 25 different
consulting centres, in the company of
20.000 guests. 100 people each won
1.000 francs as a contribution to their
own personal celebrations.
21
Outlook
In 2007, PostFinance will recruit and train
staff for its network expansion and will
also look for locations at which to set up
its new branches. It will move one of
its two computer centres, more of its IT
department and part of its slip processing
functions to Zofingen. Beginning in
autumn 2007, it will move into the new
building, and the computer centre will
commence operations in 2008.
3 See the income statement and balance sheet of PostFinance
on page 154.
4 See also the “Innovative” chapter, page 36.
Read more online
www.swisspost.ch/ar2006links
99) Figures for the 2006 Annual Report
Key figures – Financial Services
Employees
2006 2005
Headcount
Quality
Exact-day processing of payment slips at post
Full-time equivalents 2526 2390
offices
Exact-day processing of payment slips from
% 99.9 99.7
payment orders % 100.0 98.2
Customer satisfaction: business customers Index 82 81
Customer satisfaction: private customers
Market share
Index 84 84
Lending business % 7.81 7.34
Additional key figures are set out in the table of figures ( 99)