Service-oriented - Die Schweizerische Post

40 Annual Geschäftsbericht Report | Innovative 2006
In addition to efficient management, the
online connection to Swiss Post’s GLS system
makes exporting parcels more reliable.
ata exchange means that errors can be
avoided. The parcel information transmitted
to Swiss Post GLS, such as the postcode, is
immediately checked for logical accuracy.
Any numbers that appear in the wrong order
or incomplete addresses can thus be
corrected even before the parcel begins its
journey.
Because the parcel data are already in the
GLS system, the export customs clearance
process can be started before the parcels are
physically cleared through customs in Basel.
This saves time, so that parcels can be handed
in later, and reduces the transport times
– for instance to just one day for Germany,
Austria and France.
The new module has already been used
successfully by KESO in Richterswil, the manufacturer
of keys and security systems. For
KESO there is no longer any difference
between domestic and international parcels
in terms of processing. Everything follows
the same shipping procedure. The next joint
customer projects with Mettler Toledo are
already in the preparatory phase.
www.swisspost-gls.ch
PickPost: delivering parcels to where
customers are
PickPost enables customers – regardless of
where they live – to collect their parcels
wherever it is most practical for them: at a
railway station, a filling station, on their way
to work, during their lunch break or after
work. PostLogistics is thus responding to the
changing needs of people who go out to
work and are therefore not at home during
the day to take receipt of parcels. The solu-
tion is simple: a customer who registers with
PickPost can have parcels sent to a PickPost
collection point. As soon as a parcel arrives,
the customer receives a message by SMS
and/or e-mail. There are no additional costs
for the sender or the recipient.
PickPost was launched back in 2003. The
network underwent major expansion
in 2006 and now has over 300 collection
points. These include 44 SBB stations which,
because the large number of commuters,
are particularly popular locations.
www.post.ch/pickpost
Video consulting:
PostFinance available on-screen
PostFinance is breaking new ground in
financial consulting. It is the first financial
institution in Switzerland to offer its customers
on-screen financial advice, bringing
its financial expertise to bear on the
large numbers of customers who visit
post offices. This gives PostFinance a local
presence and brings it even closer to its
customers. Following a successful pilot
launch between October 2005 and March
2006 in Geneva and Montreux, the video
consulting service will be introduced at
several hundred post offices throughout
Switzerland in the course of 2007 as part
of the expansion of the PostFinance network.
The technical infrastructure is integrated
into a compact advisory module
that is set up at the post offices. As soon
as customers have activated the video
consulting via the touch screen, they are
connected with a financial advisor. The
customer and advisor can see and hear
each other thanks to a camera, microphone
and telephone receiver; communication
is thus easier and more personal. 13
www.postfinance.ch