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Service-oriented - Die Schweizerische Post

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Annual Report | Contents<br />

Contents<br />

Annual Report<br />

Chairman’s foreword 6<br />

Interview with the Chief Executive Officer 8<br />

<strong>Service</strong>-<strong>oriented</strong>: An efficient Swiss <strong>Post</strong> for a strong Switzerland. 12<br />

Group 12<br />

Mail 18<br />

Financial <strong>Service</strong>s 20<br />

Logistics <strong>Service</strong>s 22<br />

Passenger Transport 24<br />

International 26<br />

<strong>Post</strong> Office Network 28<br />

Philately 30<br />

GHP and MailSource 32<br />

<strong>Service</strong> units 34<br />

Innovative: Even greater professionalism through innovation. 36<br />

Prudent: Genuine innovation that protects existing assets. 42<br />

Considerate: Keeping an eye on existing infrastructure while undergoing change. 48<br />

Responsible: We are a model of responsibility. 56<br />

Exemplary: The leader should set an example. 62<br />

Board of irectors and Executive Management 68<br />

Corporate Governance 73<br />

Financial Report 81<br />

GRI index 157<br />

“ I want to buy stamps<br />

and not jelly beans at<br />

the post office.”<br />

iana Tschui<br />

Administrative assistant, Wabern

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