EVALUATION

AN INDEPENDENT EVALUATION OF THE LCNF
the long wait for receiving the SDRC payment, saying that 2 – 3 years is too long for a
third party to have to wait.
Finally, one respondent observed there to be a lack of acceptance of change. They knew
Ofgem had to ensure money was not being wasted but felt the lack of flexibility and slow
responses created both uncertainty and administration for project partners.
B.3.3.3 Mediums
The Ofgem website was mentioned as an effective communication medium by one
respondent as was the Ofgem Daily Bulletin by another and another respondent had any
important information passed on to them from the associated DNO.
B.3.4
The Application Process (Q3.4)
Questions:
Was the application process straightforward to understand and follow? Was it made
clear to you what should be included within your application?
B.3.4.1 Summary of Responses
The majority of the responses were positive – stating that yes the application process was
straightforward. Only fourteen respondents answered this question, with one of the
remaining two feeling the process was somewhat straightforward, and one feeling it was
not at all straightforward.
B.3.4.2 Forms
A few respondents had reservations regarding the forms – with two of the respondents
commenting that it required a level of detail that were difficult to know so early in the
process.
The respondent that felt the process was not straightforward or clear described the forms
as too prescriptive and jargon-filled, meaning a lot of time was needed to even understand
what was being asked of you.
B.3.4.3 Suggestions
One respondent felt some process aspects could be leaner, for example the financials
that support each project.
B.3.5
Project Selection Process (Q3.5)
Questions:
Was the process for ‘project selection’ clear? Was this clearly communicated?
B.3.5.1 Summary of Responses
The general consensus was that the process was clear, with all respondents agreeing
with this apart from two. Six respondents did not answer this question.
PÖYRY MANAGEMENT CONSULTING
October 2016
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