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EVALUATION

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AN INDEPENDENT <strong>EVALUATION</strong> OF THE LCNF<br />

Partnerships with such stakeholders as well as manufacturers, IT companies and other<br />

are regarded as essential. There is a continuing programme of implementation with a<br />

‘pipeline’ of further changes being developed. Change is both ‘pushed’ through by<br />

external stakeholders (such as those previously mentioned and the regulator) as well as<br />

‘pulled’ through by network companies. The benefits of an active innovation programme<br />

are fully recognised and seen as a priority by senior management who take action to<br />

ensure that such benefits are achieved. The implementation of the results of the<br />

innovation programme led to lower costs, improved business processes, technical<br />

standards that recognise changing requirements and improving service levels (such as<br />

quality of supply, speedier and cheaper connections, more responsive customer service<br />

etc.).<br />

PÖYRY MANAGEMENT CONSULTING<br />

October 2016<br />

713_Poyry_Report_Evaluation_of_the_LCNF_FINAL_Oct_2016_v700.docx<br />

356

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