OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 3-58 To enable the disabled features: WARNING! Before enabling the features, consider any potential impact on critical applications. If you encounter performance issues after enabling these features, contact Technical Support to obtain and run the Trend Micro Performance Tool (TMPerfTool). 1. Add critical applications to the list of approved programs to reduce the impact on these applications. See Behavior Monitoring on page 5-65. 2. Add the following data in the registry key: HKLM\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\: • Type: DWORD value (REG_DWORD) • Name: DoNotDisableFuncOnServerPlatform • Value: Specify one of the following • 0: Disable OfficeScan Firewall, Behavior Monitoring, Device Control, and Client Self-protection on server platforms Note: This is the default setting. • 1: Enable OfficeScan Firewall but disable Behavior Monitoring, Device Control, and Client Self-protection on server platforms • 2: Enable Behavior Monitoring, Device Control, and Client Self-protection but disable OfficeScan Firewall on server platforms • 3: Enable OfficeScan Firewall, Behavior Monitoring, Device Control, and Client Self-protection on server platforms 3. Restart the client.
Uninstalling the Client Installing the OfficeScan Client There are two ways to uninstall the OfficeScan program from the clients: • Uninstalling the Client from the Web Console on page 3-59 • Running the Client Uninstallation Program on page 3-60 If the client also has a Cisco Trust Agent (CTA) installation, uninstalling the OfficeScan client program may or may not remove the agent. This depends on the settings you configured when you deployed the agent. For more information, see Deploying the Cisco Trust Agent on page 10-28. If the Cisco Trust Agent exists after you uninstall the OfficeScan client, manually remove it from the Add/Remove Programs screen. If the client cannot be uninstalled using the above methods, manually uninstall the client. For details, see Manually Uninstalling the Client on page 3-61. Uninstalling the Client from the Web Console Uninstall the client program from the Web console. Perform uninstallation only if you encounter problems with the program and then reinstall it immediately to keep the computer protected from security risks. To uninstall the client from the Web console: 1. On the OfficeScan Web console main menu, click Networked Computers > Client Management. The client tree displays. 2. In the client tree, select the clients to uninstall. 3. Click Tasks > Client Uninstallation. 4. In the Client Uninstallation screen, click Initiate Uninstallation. The server sends a notification to the clients. 5. Check the notification status and verify if there are clients that did not receive the notification. a. Click Select Un-notified Computers and then Initiate Uninstallation to immediately resend the notification to un-notified clients. b. Click Stop Uninstallation to prompt OfficeScan to stop notifying clients currently being notified. Clients already notified and already performing uninstallation ignore this command. 3-59
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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