OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Update Agent Standard Update Source
Keeping Protection Up-to-Date
The OfficeScan server is the standard update source for Update Agents. If you
configure agents to update directly from the OfficeScan server, the update process
proceeds as follows:
1. The Update Agent obtains updates from the OfficeScan server.
2. If unable to update from the OfficeScan server, the agent tries connecting directly
to the Trend Micro ActiveUpdate server if any of the following is true:
• In Networked Computers > Client Management > Settings > Privileges
and Other Settings > Other Settings tab > Update Settings, the option
Clients download updates from the Trend Micro ActiveUpdate Server is
enabled.
• The ActiveUpdate server
(http://osce10-p.activeupdate.trendmicro.com/activeupdate) is the first entry
in the Customized Update Source List.
Tip: Place the ActiveUpdate server at the top of the list only if you experience
problems updating from the OfficeScan server. When Update Agents update
directly from the ActiveUpdate server, significant bandwidth is consumed
between the network and the Internet.
3. If unable to update from all possible sources, the Update Agent quits the update
process.
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