OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Spyware/Grayware Scan Results
Protecting Computers from Security Risks
A. If Scan Action is Successful
The first level result is Successful, no action required. The second level results are as
follows:
Cleaned
OfficeScan terminated processes or deleted registries, files, cookies and shortcuts.
Passed
OfficeScan did not perform any action but logged the spyware/grayware detection for
assessment.
Access denied
OfficeScan denied access (copy, open) to the detected spyware/grayware components.
B. If Scan Action is Unsuccessful
The first level result is "Further action required". The second level results will have at
least one of the following messages:
Spyware/Grayware unsafe to clean
This message displays if the Spyware Scan Engine attempts to clean any single folder
and the following criteria are met:
• Items to clean exceed 250MB.
• The operating system uses the files in the folder. The folder may also be necessary
for normal system operation.
• The folder is a root directory (such as C: or F:)
Solution: Contact your support provider for assistance.
Spyware/Grayware scan stopped manually. Please perform a complete scan.
A user stopped scanning before it was completed.
Solution: Run a Manual Scan and wait for the scan to finish.
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