OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 5-68 TABLE 5-38. Event monitoring rules (Continued) EVENTS DESCRIPTION Shell Modification Many malicious programs modify Windows shell settings to associate themselves to certain file types. This routine allows malicious programs to launch automatically if users open the associated files in Windows Explorer. Changes to Windows shell settings can also allow malicious programs to track the programs used and start alongside legitimate applications. New Service Windows services are processes that have special functions and typically run continuously in the background with full administrative access. Malicious programs sometimes install themselves as services to stay hidden. New Startup Program Many malicious programs configure Windows so that all applications automatically load a program library (DLL). This allows the malicious routines in the DLL to run every time an application starts. DEFAULT ACTION Assess Assess Assess • Exceptions: Exceptions include Approved Programs and Blocked Programs. Programs in Approved Programs can be started even if it violates behavior monitoring policies, while programs in the Blocked Programs can never be started. • Enter Program Full Path: Type the full path of the program. Separate multiple entries with semicolons (;). Click Approved Programs or Blocked Programs. • Approved Programs: Programs (maximum of 100) in this list can be started. Click the corresponding icon to delete an entry.
Protecting Computers from Security Risks Note: OfficeScan enables the Approved Programs List feature by default. The Device Control feature also allows full access to these programs. • Blocked Programs: Programs (maximum of 100) in this list can never be started. Click the corresponding icon to delete an entry. 2. If you selected domain(s) or client(s) on the client tree, click Save to apply settings to the domain(s) or client(s). If you selected the root icon , choose from the following options: • Apply to All Clients: Applies settings to all existing clients and to any new client added to an existing/future domain. Future domains are domains not yet created at the time you configure the settings. • Apply to Future Domains Only: Applies settings only to clients added to future domains. This option will not apply settings to new clients added to an existing domain. To enable Certified Safe Software Service: PATH: NETWORKED COMPUTERS > GLOBAL CLIENT SETTINGS 1. Under Behavior Monitoring Settings, select the Enable Certified Safe Software Service option. Certified Safe Software Service allows Behavior Monitoring to reduce the likelihood of false positive detections. It queries Trend Micro cloud servers to verify whether a program detected by either Malware Behavior Blocking or Event Monitoring is a known safe application before permitting user access. Note: With Certified Safe Software Service enabled, an intermittent Internet connection or the wrong proxy setting can cause programs to appear unresponsive. This occurs when Behavior Monitoring crosschecks a detection using Certified Safe Software Service but is unable to receive an immediate response from Trend Micro servers. Ensure that clients have the correct Client Proxy Settings before enabling Certified Safe Software Service. 2. Click Save. 5-69
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