OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide Alert Settings 9-26 OfficeScan can display notifications during the following instances: The Virus Pattern Remains Outdated After a Certain Number of Days An alert icon displays on the Windows task bar to remind users to update the Virus Pattern. All clients managed by the server will apply this setting. Client Users Need to Restart their Computers to Load a Kernel Mode Driver After installing a hot fix or an upgrade package that contains a new version of a kernel mode driver, the driver’s previous version may still exist on the computer. The only way to unload the previous version and load the new one is to restart the computer. After restarting the computer, the new version automatically installs and no further restart is necessary. The notification message displays immediately after a client computer installs the hot fix or upgrade package.
OfficeScan Service Restart Managing Clients OfficeScan restarts client services that stopped responding unexpectedly and were not stopped by a normal system process. Configure the following settings to enable client services to restart: Automatically Restart an OfficeScan Client Service if the Service Stops OfficeScan restarts the following services: • OfficeScan NT Listener (TmListen.exe): Receives commands and notifications from the OfficeScan server and facilitates communication from the client to the server • OfficeScanNT RealTime Scan (NTRtScan.exe): Performs Real-time, Scheduled, and Manual scan on OfficeScan clients • OfficeScan NT Proxy Service (TmProxy.exe): Scans network traffic before passing it to the target application. Restart the Service After __ Minutes When a service stops, OfficeScan waits a certain number of minutes before restarting the service. If the First Attempt to Restart the Service Fails, Retry __ Times Specify the maximum retry attempts for restarting a service. Manually restart a service if it remains stopped after the maximum retry attempts. Reset the Restart Failure Count After __ Hours If a service remains stopped after exhausting the maximum retry attempts, OfficeScan waits a certain number of hours to reset the failure count. If a service remains stopped after the number of hours elapses, OfficeScan restarts the service. 9-27
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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