OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide
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Solution
For infected files on a CD, consider not using the CD as the virus may infect other
computers on the network.
Explanation 3
The infected file is in the Temporary Internet Files folder of the client computer. Since
the computer downloads files while you are browsing the Web, the Web browser may
have locked the infected file. When the Web browser releases the file, OfficeScan will
delete the file.
Solution: None
Unable to send the quarantined file to the designated quarantine folder
Although OfficeScan successfully quarantined a file in the \Suspect folder of the client
computer, it cannot send the file to the designated quarantine directory.
Solution
Determine which scan type (Manual Scan, Real-time Scan, Scheduled Scan, or Scan
Now) detected the virus/malware and then check the quarantine directory specified in
Networked Computers > Client Management > Settings > {Scan Type} > Action
tab.
If the quarantine directory is on the OfficeScan server computer or is on another
OfficeScan server computer:
1. Check if the client can connect to the server.
2. If you use URL as the quarantine directory format:
a. Ensure that the computer name you specify after "http://" is correct.
b. Check the size of the infected file. If it exceeds the maximum file size specified
in Administration > Quarantine Manager, adjust the setting to
accommodate the file. You may also perform other actions such as deleting the
file.
c. Check the size of the quarantine directory folder and determine whether it has
exceeded the folder capacity specified in Administration > Quarantine
Manager. Adjust the folder capacity or manually delete files in the quarantine
directory.