OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 5-50 Passed • First action is Pass. OfficeScan did not perform any action on the infected file. • First action is Clean but cleaning was unsuccessful. Second action is Pass so OfficeScan did not perform any action on the infected file. Passed a potential security risk This scan result only displays when OfficeScan detects "probable virus/malware" during Manual Scan, Scheduled Scan, and Scan Now. OfficeScan automatically uses Pass as the scan action when it detects probable virus/malware. Refer to the following page on the Trend Micro online Virus Encyclopedia for information about probable virus/malware and how to submit suspicious files to Trend Micro for analysis. http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=POSSIBLE_V IRUS&VSect=Sn B. If Scan Action is Unsuccessful The following results display if OfficeScan was unable to perform the configured scan action: Unable to clean or quarantine the file Clean is the first action. Quarantine is the second action, and both actions were unsuccessful. Solution: See "Unable to quarantine the file" below. Unable to clean or delete the file Clean is the first action. Delete is the second action, and both actions were unsuccessful. Solution: See "Unable to delete the file" below. Unable to clean or rename the file Clean is the first action. Rename is the second action, and both actions were unsuccessful. Solution: See "Unable to rename the file" below.
Unable to quarantine the file/Unable to rename the file Protecting Computers from Security Risks Explanation 1 The infected file may be locked by another application, is executing, or is on a CD. OfficeScan will quarantine/rename the file after the application releases the file or after it has been executed. Solution For infected files on a CD, consider not using the CD as the virus may infect other computers on the network. Explanation 2 The infected file is in the Temporary Internet Files folder of the client computer. Since the computer downloads files while you are browsing the Web, the Web browser may have locked the infected file. When the Web browser releases the file, OfficeScan will quarantine/rename the file. Solution: None Unable to delete the file Explanation 1 The infected file may be contained in a compressed file and the Clean/Delete infected files within compressed files setting in Networked Computers > Global Client Settings is disabled. Solution Enable the Clean/Delete infected files within compressed files option. When enabled, OfficeScan decompresses a compressed file, cleans/deletes infected files within the compressed file, and then re-compresses the file. Note: Enabling this setting may increase computer resource usage during scanning and scanning may take longer to complete. Explanation 2 The infected file may be locked by another application, is executing, or is on a CD. OfficeScan will delete the file after the application releases the file or after it has been executed. 5-51
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