OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 9-20 Exclude Microsoft Exchange Server Folders from Scanning If the OfficeScan client and a Microsoft Exchange 2000/2003 server exist on the same computer, OfficeScan will not scan the Exchange server folders for virus/malware and spyware/grayware during Manual Scan, Real-time Scan, Scheduled Scan and Scan Now. For Microsoft Exchange 2007 folders, you need to manually add the folders to the scan exclusion list. For scan exclusion details, see the following Web site: http://technet.microsoft.com/en-us/library/bb332342.aspx See Scan Exclusions on page 5-27 for steps in configuring the scan exclusion list. Clean/Delete Infected Files Within Compressed Files When all clients managed by the server detect virus/malware within compressed files during Manual Scan, Real-time Scan, Scheduled Scan and Scan Now, and the following conditions are met, clients clean or delete the infected files. • "Clean" or "Delete" is the action OfficeScan is set to perform. Check the action OfficeScan performs on infected files by going to Networked Computers > Client Management > {Scan Type} > Action tab. • You enable this setting. Enabling this setting may increase computer resource usage during scanning and scanning may take longer to complete. This is because OfficeScan needs to decompress the compressed file, clean/delete infected files within the compressed file, and then re-compress the file. • The compressed file format is supported. OfficeScan only supports certain compressed file formats, including ZIP and Office Open XML, which uses ZIP compression technologies. Office Open XML is the default format for Microsoft Office 2007 applications such as Excel, PowerPoint, and Word. Note: Contact your support provider for a complete list of supported compressed file formats. For example, Real-time Scan is set to delete files infected with a virus. After Real-time Scan decompresses a compressed file named abc.zip and detects an infected file 123.doc within the compressed file, OfficeScan deletes 123.doc and then re-compresses abc.zip, which is now safe to access.
The following table describes what happens if any of the conditions is not met. TABLE 9-42. Compressed file scenarios and results STATUS OF "CLEAN/ DELETE INFECTED FILES WITHIN COMPRESSED FILES" ACTION OFFICESCAN IS SET TO PERFORM Enabled Clean or Delete Disabled Clean or Delete COMPRESSED FILE FORMAT Not supported Example: def.rar contains an infected file 123.doc. Supported/Not supported Example: abc.zip contains an infected file 123.doc. Managing Clients RESULT OfficeScan encrypts def.rar but does not clean, delete, or perform any other action on 123.doc. OfficeScan does not clean, delete, or perform any other action on both abc.zip and 123.doc. 9-21
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